Service Coordinator - Office based P & I Generators Ltd - Hermitage Park, Harts Farm Way POFA Customer Services

Customer Services

Full time

Permanent

Are you passionate about providing exceptional customer service and upholding exemplary levels of service?

At P&I, we give our customers peace of mind, the confidence that when power matters most, they can rely on us. As a family‑run business with over 25 years of expertise in critical power solutions, we’re proud of the relationships we build, the quality we deliver, and the people who make it all happen.

Our Service Coordinator is at the heart of that mission. You’ll be the friendly, proactive voice of our service desk, supporting customers, organising engineers, and keeping everything running smoothly behind the scenes. If you love variety, thrive in a people‑centred role, and enjoy being the calm, organised force that keeps a busy team moving, this is the perfect fit.

• Managing a portfolio of clients as their dedicated Service Coordinator
• Handling high volumes of calls, emails, and scheduling requests with professionalism and pace
• Forecasting engineer requirements and managing service contracts with precision
• Producing accurate reports and keeping our CRM up to date
• Supporting the wider service team with documentation, parts ordering, and admin tasks
• Ensuring engineers have everything they need, from job details to access instructions

This role won’t suit someone who shies away from pressure or prefers to work in isolation. We’re looking for someone who’s:

• Experience in administration, coordination, or customer service within a fast‑paced environment.
• Strong relationship‑building skills and a naturally proactive communication style.
• Excellent organisation, attention to detail, and the ability to juggle multiple priorities.
• A positive, solutions‑focused mindset and a genuine desire to help people.
• Confidence using CRM systems and managing documentation.

You’ll be joining a supportive, friendly team where positivity, integrity, and raising the bar are part of everyday life. If you’re someone who loves helping people, thrives on keeping things organised, and enjoys being the dependable link between customers and engineers, we’d love to hear from you.

40 hours per week

• 25 days paid holiday (plus bank holidays) increasing with length of service
• Health and well-being benefits
• Private pension scheme
• stocked kitchen with free tea and coffee supplied
• Free secure parking
• Company social events