Data Centre Customer Service Executive

Location: Hybrid / Havant, UK
job type: Permanent / Full-time
Sector and subsector: Office Support | Customer Service
Annual Salary range: from £ 28,000.00 to £ 30,000.00

Kingspan Light, Air + Water is committed to driving innovation and sustainability across the data centre sector. As we expand our presence in this fast-growing market, we are seeking a Data Center Customer Service Executive to become a key member of our team.

This is an exciting opportunity for a customer-focused professional who enjoys building relationships, solving problems and working in a fast-paced environment. You will act as the primary point of contact for customers, ensuring a high level of service while coordinating with operational, engineering and logistics teams to deliver outstanding customer experiences.

Customer Service & Account Support

• Act as the first point of contact for customer enquiries, requests, incidents and escalations.
• Build and maintain strong customer relationships through professional communication and service delivery.
• Manage customer requests and ensure they are resolved within agreed service levels.
• Provide regular updates and communications to customers regarding incidents, requests and maintenance activities.
• Manage service tickets from creation through to resolution.
• Coordinate with internal technical teams to investigate and resolve customer issues.
• Escalate critical matters where necessary while maintaining effective stakeholder communication.
• Ensure all customer interactions and support activities are accurately recorded.

Operational Coordination

• Coordinate customer access requirements and visitor management procedures.
• Support Remote Hands and Smart Hands service requests.
• Assist with service provisioning, equipment deliveries, rack installations and decommissioning activities.
• Support change management communications and customer notifications.

Reporting & Performance

• Monitor performance against customer SLAs and contractual commitments.
• Produce service reports and operational updates.
• Identify trends and opportunities for continuous improvement.
• Support customer review meetings and service governance activities.

Compliance & Security

• Follow all data centre security procedures and access control requirements.
• Support compliance with relevant standards including ISO 27001, SOC and PCI-DSS.
• Maintain confidentiality of customer and business information at all times.

• Previous experience in a customer service, service desk, customer support or customer-facing role.
• Excellent verbal and written communication skills.
• Strong organisational and administrative skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Strong relationship-building and stakeholder management skills.
• High attention to detail and problem-solving capability.
• Proficiency in Microsoft Office applications, particularly Excel.
• Experience with in a data centre, IT infrastructure, telecoms or technical services environment.
• Understanding of service management processes and ticketing systems.
• Knowledge of data centre infrastructure including power, cooling and networking environments.
• Experience using Power BI, MS Project or similar reporting tools.
• German, French or Nordic language skills.
• Sales or customer-facing commercial experience.

• Degree or higher-level qualification in a technical, engineering, business or project management discipline is desirable.

• Opportunity to work within a rapidly growing global market.
• Be part of an innovative and industry-leading organisation.
• Collaborate with experienced professionals across engineering, operations and commercial teams.
• Career development opportunities within a global business.
• Support the delivery of sustainable solutions for critical infrastructure projects.

If you are passionate about customer service, thrive in a dynamic environment and are interested in the future of data centre infrastructure, we'd love to hear from you.