Sales Administrator

S  (Southbourne Rubber) is a fast-growing company specialising in the production of specialist rubber and silicone components for aviation, military, defence, maritime and medical applications.

• Process customer orders accurately and in a timely manner
• Prepare and issue quotations in line with company pricing and guidelines
• Maintain and update customer records within CRM/ERP systems
• Track and manage order progress from enquiry through to delivery
• Ensure all sales documentation is complete and compliant

• Act as a first point of contact for customer enquiries via phone and email
• Provide product, pricing, and delivery information to customers
• Resolve or expand customer queries, complaints, and order issues
• Build and maintain strong relationships with key customers

• Strong organisational and administrative skills
• Excellent attention to detail and accuracy
• Strong communication and customer service skills
• Ability to manage multiple priorities and meet deadlines
• Good IT skills, including Microsoft Office (especially Excel) and CRM systems
• Commercial awareness and understanding of the sales process
• Problem-solving and proactive approach
• Previous experience in a sales administration, customer service, or office support role
• Experience working within a manufacturing, distribution, or commercial environment
• Familiarity with ERP/CRM systems
• GCSEs (or equivalent) in Maths and English; further qualifications are advantageous