IT Support Officer

Job Title: IT Support Officer

Location: Havant

Hours: 37 per week

Salary: £26,200 - £28,433

Are you an experienced 1st Line Support Officer with experience in handling 2nd Line Support requests? Would you like to work for an amazing Charity who s work greatly impacts the local community?

Role Overview:

Based in Havant, our client is a fantastic charity who are looking for an IT Support Officer to join their IT Team. You will be responsible for providing all 1st Line Support to employees and ensuring that the website is managed to ensure a robust user experience.

Cyber security will paramount to you and you will ensure that security principles are adhered to at all times.

Your Responsibilities:

• Taking full ownership of all 1st Line IT Support requests
• Setting up new users
• Resolving IT issues either remotely or onsite
• Providing 2nd Line IT Support
• Suggesting improvements to the IT Manager
• Preparing documentation on cybersecurity, GDPR and other relevant frameworks
• Update webpages as necessary

What you ll bring:

• Excellent communication skills both written and verbal
• Previous experience of delivering end-to-end 1st & 2nd Line Support
• Confidence working alone and making decisions
• A strong understanding and awareness of cybersecurity
• The ability to manage deadlines and multiple tasks at once

Additional Benefits & Information:

• 25 days holiday + bank holidays + birthday
• Flexible hybrid working
• Employee assistance programme
• Tons of family-friendly benefits, such as a child's 1st day at school off!
• Plus, so much more

If you feel you have the skills and experience to match this position, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group!