Customer Success Manager- Google, SEO & AIO LLM strategies

We are a fast-growing UK-based marketing agency specialising in Google Business.

Profile management, SEO, AIO & GEO strategies, and digital marketing solutions that help businesses be more visible, online.

Our team is passionate about delivering measurable results, building long-term client partnerships, and creating innovative marketing strategies that drive growth and visibility across online platforms.

We are now looking for an enthusiastic and proactive Customer Success Manager – SEO/AIO LLM strategies to join our dynamic team and take ownership of client relationships, account management & performance, for our Google Business Profile optimisation and AIO LLM products, including the creation of bespoke SEO, AIO & LLM strategies.

The Customer Success Manager – SEO/AIO LLM strategies will take ownership of client account management & relationships, campaign and account performance management, for Google Business Profile optimisation & AIO LLM strategy including the creation of bespoke SEO, AIO & LLM strategies.

The CSM will act as the primary point of contact for their accounts, leading strategy creation, discussions and managing the implementation, overseeing campaign delivery, and building trusted, client relationships.

This role combines Customer Success account management, including the creation of bespoke SEO & LLM AIO strategies using industry-leading tools and their own knowledge and experience. You will work closely with our wider CSM team, to ensure campaigns are delivered effectively, leading to improved customer online visibility across Google and LLM platforms.

• Serve as the primary point of contact for customers, building strong long-term relationships through excellent communication and organisational skills and maintaining high levels of satisfaction and retention.
• Lead onboarding for new customers, ensuring they understand campaign objectives, deliverables, and timelines and uploading key information to business software platforms.
• Develop and manage SEO strategies tailored to each client’s commercial goals and growth targets.
• Act as a trusted advisor, confidently presenting recommendations, performance insights, and opportunities for improvement.

• Oversee the successful execution of Google & SEO/AIO campaigns across Google, Technical SEO, On-page optimisation, content, and local SEO activity.
• Work closely with the SEO team to ensure campaigns are delivered on time and to a high standards.
• Monitor campaign performance against KPIs, identifying trends, risks, and opportunities.
• Analyse data and translate performance into clear, actionable insights for clients.
• Prepare and deliver bi-monthly reports, client calls, and strategic review meetings alongside ad hoc customer ‘check‑ins’ and tasks.

• Proactively identify opportunities to upsell additional marketing services and campaign enhancements.
• Manage client retention by ensuring strong communication, measurable success, and building confidence and trust with clients by clearly communicating the relationship between SEO efforts and business results.
• Collaborate with internal CSM team, SEO teams and external client marketing teams to ensure joined up campaign delivery.
• Ensure smooth communication between clients and delivery teams, removing blockers and managing expectations effectively.
• Gather client feedback and share insights internally to improve processes, services, and campaign performance.

• Stay up-to-date with SEO, AIO & LLM trends, Google algorithm updates, and wider digital marketing developments.
• Bring fresh ideas and innovative approaches into client strategies and campaign execution.

• Proven experience in Customer Success Management positions, customer success, or digital marketing account management, ideally within an agency environment.
• Strong understanding of technical SEO, on-page SEO, off-page SEO, local SEO, and experience managing multiple client accounts and delivering measurable campaign results.

• Familiarity with…