Product Manager - Service Management Enterprise Platform

Base

Location:

You'll be expected to spend 50% of your working week in one of the following locations:
Glasgow, Perth, Reading or Havant

Salary: £59,800 - £89,800 + performance-related bonus and a range of benefits to support your finances, wellbeing and family.

Working Pattern:
Permanent | Full Time

As the Service Management Product Manager within GTS, you will be responsible for driving the strategic vision and execution of platform services that manage and optimise business processes. This role often involves managing platforms such as Service Now, SNOW, Apptio, and Databricks, ensuring they deliver exceptional value to the organisation.

• Strategic Planning:
  Develop and communicate the strategic roadmap for service management platforms, aligning with business objectives and ensuring long‑term success.
• Product Development:
  Oversee the development and enhancement of platform features, collaborating with cross‑functional teams to ensure innovative solutions that meet user needs.
• Stakeholder Management:
  Engage with stakeholders across the organisation to gather requirements, provide updates, and ensure satisfaction with the platform services.
• Performance Monitoring:
  Monitor platform performance and usage, using data‑driven insights to identify opportunities for optimisation and improvement.
• Compliance and Security:
  Ensure that all platform services comply with industry standards and organisational policies, safeguarding data integrity and privacy.

• A proven track record of working with Service Management tooling and leading technical teams.
• Current expertise in SIAM and ITIL standards and best practice.
• Skilled in communicating product roadmaps, prioritising features based on business value and user impact.
• Ability to work with end users, architects and technical teams to evolve the service to meet SSE's requirements.
• Experience in third‑party management and contract negotiations.

SSE has a bold ambition – to be a leading energy company in a net zero world. We're building the world's largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.

Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day‑to‑day support in emerging technologies, data and analytics, cyber security and more.

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact  /  to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.