Operations Centre Analyst

Operations Centre Analyst

6 month contract

Based in Havant

Offering £20ph Inside IR35

Working hours of 7am-3pm, Monday to Friday

Do you have experience in a technical support or service desk environment? Are you looking for an opportunity to develop your skills in IT Service Management? Do you want to work with an industry‑leading company? If your answer to these is yes, then this could be the role for you!

As the Operations Centre Analyst, you will be working alongside a market‑leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talents such as you and further develop your skills to enable you to grow within the company and industry.

• Work closely with team members to support daily operations and tasks
• Help identify, prioritise, and respond to incidents and issues
• Use our service management tools to log and update incidents, ensuring information is accurate throughout the process
• Monitor servers and systems to spot and respond to any issues, using our event management tools
• Assist specialist teams with resolving technical problems
• Follow set processes and guidelines to fix incidents and problems
• Provide updates on ongoing incidents, keeping everyone informed
• Contribute to updating knowledge articles, helping improve the service desk's efficiency
• Help generate reports using data from our service management system
• Support software rebuilds or deployments following system failures
• Help with software configuration and deployment tasks
• Assist the Senior Operations Engineer with various tasks, ensuring processes are followed and incidents are handled effectively
• Work on improving service quality by reviewing incidents and making suggestions for improvements

• Experience in customer‑facing roles, ideally in technical support or service desk environments
• Demonstrate a proactive approach to challenges and can adapt quickly to new situations and technologies
• Enthusiasm to learn and grow within the IT field, with a willingness to take on new responsibilities and develop new skills
• Ability to identify simple ways to improve current processes and a willingness to suggest improvements
• Strong attention to detail with a growing ability to analyse and solve technical issues
• Comfortable learning new systems, applications, and tools

If this all sounds like something you will be interested in, then simply apply and we can discuss the opportunity further!