Meter Reader

We’re making a difference:
Together, we can ensure that there is enough water for everyone, now and in the future.

Portsmouth Water are seeking a Meter Reader to join our Meter Reading team. The primary responsibility of this role is to accurately read water meters within our service area in a timely and efficient manner. The ideal candidate will consistently maintain high accuracy while balancing productivity. As this is a customer-facing position, exceptional customer service skills are essential.

The successful candidate will possess a positive, flexible attitude, with a strong commitment to Health and Safety. They will be comfortable engaging with both internal and external customers, working outdoors in all weather conditions, and proficiently using handheld devices. Excellent communication skills, along with a commitment to our core values of excellence, integrity, and future-focus are essential for this role.

• Read household and non-household meters accurately for billing purposes
• Capture clear photographic evidence of meter readings when required
• Record and submit appropriate skip codes when meters cannot be read or issues are identified
• Prioritise non-household and urgent reads when necessary
• Complete ad-hoc meter investigations and queries
• Meet individual and team performance targets
• Work in line with risk assessments and all health & safety procedures at all times
• Maintain a good driving standard, including meeting “Lightfoot” assessment requirements
• Support and assist colleagues, including answering queries and sharing best practice

• Confident using modern technology (e.g. handheld devices and mobile apps)
• Ability to accurately record and submit information
• Good communication and customer service skills when dealing with the public
• Previous experience in meter reading or the water industry is desirable, but not essential full training will be provided
• Street Works qualification is desirable, but not essential full training will be provided
• Water Hygiene certification is desirable, but not essential full training will be provided
• The applicant will be required to have a full UK manual car driving licence (Class
  
  B), will have to undergo a driving assessment, consent to ongoing driving licence checks and additionally any other safety measures deemed necessary by Portsmouth Water Ltd in connection with driving.

We recognise people want to work in a variety of different ways, and that’s why we’re happy to consider flexible working arrangements
. Please feel free to talk to us at interview about the flexibility you may be looking for.

Please note, we may close this advert early if we receive a high volume of applications so we encourage you to apply as soon as possible to avoid missing out.

We’re committed to equality, diversity and inclusion, and we actively encourage applications from all sections of society.

Please be aware, the Company has a responsibility to ensure that all employees are eligible to live and work in the UK
.

Due to the high volume of applications we may receive, we’re unable to respond to every applicant individually. If your application is of interest, we’ll usually be in touch within 4 weeks of receiving it.

At Portsmouth Water, We Believe In Rewarding Our People. Here’s Just a Taste Of What’s Waiting For You When You Join The Team

Enjoy 25 days of annual leave
, plus bank holidays
, giving you plenty of time to relax, recharge, and explore.

We’ll help secure your future with a generous pension scheme
, contributing up to 15% because your tomorrow matters as much as your today.

You could earn a non-contractual bonus of up to 6% of your basic salary
, linked to company performance because when we succeed together, you should benefit too.

Whether you’re welcoming a new arrival through birth or adoption, we’ve got your back with enhanced maternity, paternity, and adoption leave and pay
.

All expenses covered summer and winter social events

Our life assurance scheme gives your loved ones extra security, with a 4x salary lump sum benefit in case the unexpected happens.

Whether you need confidential mental health and wellbeing advice 24/7 through our Employee Assistance Programme, or physical health support via our Virtual GP service (available 8am10pm, 7 days a week for you and your immediate family), help is always close at hand with the Health Hero app.

Enjoy exclusive discounts at thousands of retailers
, plus exciting benefits like:

• Electric Vehicle Scheme (after 1 year)
• Cycle to Work Scheme
• Health Cash Plan and so much more!