Field Service Area Manager, EUAM

Field Service Area Manager, Europe & Americas

We are now looking for a Field Service Area Manager, Europe & Americas to join our team working for a better future.

The position is permanent and the preferred location is Europe; however other locations may be considered depending on the candidate’s profile.

Shaft Line Solutions is looking for an experienced leader to drive the operational and strategic development of our Field Service business. SLS FS is a global team of service professionals working with harmonized ways of working, tools, processes, and systems to deliver safe, high‑quality services to our customers.

In this role, you will combine strong operational leadership with strategic thinking, ensuring excellent day‑to‑day performance while shaping a scalable and future‑ready Field Service organization. You will operate confidently from detailed execution level to high‑level strategic overview, translating long‑term business direction into clear priorities, structures, and actions.

You will take on a key leadership role with responsibility for approximately 60 employees, including Field Service Managers, Field Service Coordinators, and Field Service Engineers.

You will be one of the main drivers in building and developing the SLS Field Service operating model, creating systems, governance, and control mechanisms that enable predictable performance, transparency, and continuous improvement across regions and teams.

Safety, environment, and wellbeing are our foundation, and we never compromise them.

• Lead, manage and develop the operations of the Field Service business for SLS in Europe and Amer regions.
• Ensure efficient operations and implement strategic action plans to meet business priorities, targets, and long‑term objectives.
• Ensure the end‑to‑end SLS Field Service process is consistently followed across all teams in scope.
• Ensure a high level of customer satisfaction through structured execution, transparency, and continuous improvement.

• Translate strategy into clear multi‑year operational roadmaps, aligning priorities, resources, and capabilities with long‑term business direction.
• Operate seamlessly between hands‑on operational detail and high‑level performance oversight, ensuring focus without losing strategic clarity.
• Anticipate future business and capability needs, proactively preparing the organization for growth, change and increased complexity.

• Design, implement and continuously improve operating systems, governance structures, and control mechanisms for Field Service operations.
• Build and maintain structured approaches for performance management, including KPI frameworks, review routines, and data‑driven decision‑making.
• Identify, implement and develop improved flow efficiencies across planning, resourcing, administration, tools and execution.
• Monitor and report on operational performance related to QEHS, financials, resourcing, planning, administration, skills & training and investments.

• Lead and develop high‑performing teams while coaching, supporting, and developing leaders at multiple levels.
• Make people development a core leadership responsibility, building strong succession pipelines and future‑ready capabilities.
• Drive skills development, capacity planning and utilization of service engineers across regions.
• Foster a culture of continuous learning, accountability and engagement, where performance expectations are clear and supported.

• Foster and continuously strengthen a generative safety culture throughout the organization.
• Act as a role model for Wärtsilä values, integrity, collaboration and structured leadership.

• A safety mindset with the ability to inspire others to continuously strengthen safety culture.
• Strong strategic thinking capability, combined with proven operational execution skills.
• Demonstrated ability to move confidently between detail and big picture, ensuring both short‑term results and long‑term sustainability.
• Proven experience in building…