Retail Business Support Manager

Retail Business Support Manager About the role

We have an exciting opportunity for a Retail Business Support Manager to join the team on a full time (37.5 hours per week) permanent contract.

The Retail Business Support Manager will report directly to the Head of Retail and play a key role in supporting shop managers across the charity’s retail estate to ensure strong operational performance, compliance, and income growth.

The postholder will provide hands-on operational support to shop managers, managing with day to day running of shops, driving sales performance, and embedding consistent standards. They will work collaboratively to identify opportunities to increase income, improve efficiency, and enhance the customer and donor experience.

Key responsibilities include carrying out regular shop standards and compliance audits, monitoring and reviewing KPIs, and supporting managers to deliver agreed budgets. The role will also ensure all shops comply with Health & Safety requirements, charity retail regulations, organisational policies and values.

In addition, the Retail Business Support Manager will support workforce and manpower planning, including rota management, absence cover, and efficient use of paid staff and volunteers, ensuring shops are adequately resourced at all times.

This role acts as a key link between shop managers and the Head of Retail, helping to implement strategic initiatives, share best practice, and support continuous improvement across the retail operation.

You will have the opportunity to work with a friendly team of staff and volunteers who provide a reliable source of income, enabling Hospice care and support to the local community when it matters most.

Rowans Hospice is committed to ensuring the safety and welfare of all children and vulnerable adults needing our care and support. Subsequently, our recruitment process is thorough, ensuring a consistent and detailed approach to gather information from and about candidates so that all persons appointed are suitable to work with children and vulnerable adults.

• Company pension (NHS pension retained if transferring from NHS)
• Health & wellbeing programme
• Employee Assistance Programme
• Free parking
• DSE equipment & uniforms provided
• Generous holiday allowance
• Career development opportunities
• Blue Light Card membership

Rowans Hospice is committed to equal opportunities and inclusion in the workplace, welcoming applications from all backgrounds.

Due to covering multi sites, car and drivers licence essential to the role.

Closing date: 12 April 2026

Interview date: 22 April 2026