Support Worker, Community Support Services

Overview

As a Support Worker in the Out of Hours team
, you’ll provide vital support to children, families and vulnerable adults at the moments they need it most. Working as part of a multi-disciplinary hub, you’ll respond to urgent and often complex situations outside of standard hours, helping to keep people safe and supported. Your work will play a key role in building resilience, supporting people through challenging circumstances, and improving outcomes through a whole-family approach.

You’ll be joining an award-winning service, recognised nationally as “Team of the Year” at the Social Worker of the Year Awards
, reflecting the team’s commitment to safeguarding and delivering high-quality support when it matters most. It’s a fast-paced, supportive environment where every call can make a real difference.

• Provide timely advice, guidance and support to children, families and vulnerable adults, particularly in crisis situations.
• Respond to urgent issues, ensuring risks are assessed and appropriate action is taken.
• Build positive, professional relationships and work sensitively with individuals facing complex challenges.
• Work collaboratively with partner agencies, sharing information and making referrals to ensure holistic support.
• Work flexibly as part of a rota, using your judgement and escalating concerns where needed.

• NVQ Level 3 (or equivalent) in Social Care.
• Experience of working directly with children, families and vulnerable adults, and understanding of their needs.
• Strong communication, relationship-building and report writing skills.
• Ability to assess risk, stay calm under pressure and make sound decisions.
• Organised, IT literate, and able to work both independently and as part of a team.

• Be part of an award-winning Out of Hours team making a real difference every day.
• Work in a supportive, collaborative environment where your contribution is valued.
• Enjoy a varied role with enhanced pay for evenings, nights, weekends and bank holidays.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.

This role involves working evenings, nights, weekends and bank holidays, for which enhancements are paid in line with the HCC salary policy.

Other job titles you may be searching for may include:
Out of Hours Support Worker, Emergency Duty Support Worker, Social Care Support Worker, Crisis Support Worker, Family Support Worker.