Maintenance Director

Overview

The Maintenance Director is responsible for maintaining the physical condition of assets in a safe, attractive, and comfortable condition.

Accountable for achieving financial operation and maintenance metrics, the role includes establishing preventive maintenance programs, ensuring safety and compliance, performing property and equipment inspections, maintaining project inventory, supervising personnel, assigning maintenance tasks, preparing work schedules, and ensuring compliance with all maintenance‑related policies. The typical scope of responsibility is 950+ units.

• Perform all tasks associated with managing staff such as recruiting, hiring, training, coaching, evaluating, and disciplining direct reports.
• Assume responsibility for the financial performance and operations within the approved budget of the property, focusing on maximizing cash flow after debt service.
• Schedule, train, supervise, and evaluate all subordinate maintenance personnel, ensuring the team is fully compliant with all required training.
• Ensure property goals for response and completion times are met.
• Prioritize work orders and follow up on assignments to ensure timely completion.
• Oversee, prepare, and approve purchase orders in accordance with approved budget and company guidelines to achieve property service standards.
• Establish emergency on‑call procedures.
• Provide oversight for all company‑owned equipment and small tools, coordinating or performing equipment maintenance inspection processes and records.
• Supervise the make‑ready of vacated units.
• Execute regular documented inspections of the property.
• Manage a variety of systems to handle resident service requests.
• Establish preventive maintenance procedures and maintain accurate records regarding preventive maintenance requests and expenditures.
• Manage vendor relationships, ensuring contract compliance and oversight.
• Provide constant vendor/contractor communications concerning work scheduling, billings, vendor relations, and certifications of insurance; approve and submit invoices to corporate office for payment.
• Assist the Community Director in performing annual and semi‑annual site compliance inspections.
• Assist in all aspects of the property's maintenance, including grounds, custodial, preventive, corrective, deferred, and emergency work.
• Contribute to resident retention programs.
• Ensure unsafe conditions are corrected in a timely manner.
• Ensure compliance with company policies and procedures.
• Learn and enforce all company, local, state, and federal safety rules.
• Conduct regularly scheduled safety meetings in accordance with all applicable guidelines; provide monthly and quarterly reporting.
• Provide technical guidance and inspect work to validate it is performed per requirements.
• Practice proper safety techniques in accordance with company, property, and departmental policies, procedures, and standards.
• Drive for the company using either a company vehicle (frequency from rarely to constantly) or a personal/rental vehicle to conduct company business more than 50% of the time.

• Bachelor’s Degree from an accredited college or university with a focus in Business Administration, Engineering, Construction Management, or related discipline (preferred).
• In the absence of a degree, directly related job experience in the maintenance of multi‑unit residential houses, apartment complexes, or other public use structures, where proven knowledge may offset the degree requirement (required).
• Five or more years’ experience in building maintenance (required).
• Previous experience managing other maintenance teams (highly desirable).
• Knowledge of electrical, HVAC, plumbing, carpentry, and general building maintenance trades.
• Ability to perform work outside in all weather conditions, lift up to 50 pounds regularly and above 50 pounds occasionally.
• Willingness and ability to work occasional on‑call shifts.
• Strong organizational skills, ability to multi‑task and prioritize effectively.
• Effective leadership and positive, service‑oriented attitude.
• Strong communication and interpersonal skills.
• EPA HVAC Certification (required).
• OSHA‑10 Training (required).
• Valid driver’s license in…