Customer service Team Manager

We're Hiring | Customer Experience & Sales Support Manager London (Office-Based) Monday to Friday office hours Are you passionate about delivering an exceptional customer experience while leading a high-performing support team?

We are working with a growing business within the utilities sector that's looking for a Customer Experience / Sales Support Manager to lead a small team of 5–10 people, ensuring customers receive outstanding support from point of sale through to aftercare.

This is a fantastic opportunity for someone who enjoys improving processes, developing people and creating a customer-first culture. What you'll be doing:
Leading and coaching a customer experience & sales support team Managing the after-sales customer journey for B2B customers Driving service improvements and operational efficiency Working closely with sales and other internal departments Monitoring KPIs, customer satisfaction and team performance Creating a positive, high-performing team environment We'd love to hear from you if you have:
Experience leading a customer service, customer experience or sales support team A background in B2B customer operations Strong coaching and people management skills A passion for improving customer journeys and service delivery Utilities sector experience (ideally) If you're looking for your next challenge—or know someone who could be the perfect fit—I'd love to hear from you.