Senior Operations Manager

Overview

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Location:
Haverfordwest

We are looking for an enthusiastic Senior Transport Operations Manager to join our team. You will be responsible for overseeing the resourcing, organising and supervising the transport activities. Leading and motivating a team of circa 40, including drivers and office staff.

• Strategic Oversight of Transport Operations:
  Lead the planning, resourcing, and execution of transport activities to ensure optimal efficiency and alignment with business objectives.
• Leadership & People Management:
  Provide direct leadership to a team of approximately 40 drivers and office personnel, fostering a high-performance culture and ensuring operational excellence.
• Operational Governance:
  Oversee day-to-day transport operations, ensuring compliance, service quality, and continuous improvement across all functions.
• Executive Support:
  Partner with the Senior Operations Manager to deliver both local and group-wide strategic initiatives, contributing to long-term business growth.
• Compliance & Record Management:
  Ensure robust documentation and compliance across driver inductions, CPC certifications, licence checks, and training records.
• Client Relationship Management:
  Act as the primary liaison for key customer accounts, maintaining strong relationships and ensuring service delivery meets contractual and performance expectations.
• KPI Development & Reporting:
  Design, produce, and present financial and operational KPIs, using data-driven insights to inform decision-making and drive performance.
• Continuous Improvement:
  Identify operational inefficiencies and lead the implementation of targeted improvement strategies to enhance productivity and service quality.
• Health & Safety Leadership:
  Champion health and safety standards, conducting audits, developing risk assessments, and embedding safe systems of work across the transport function.
• Team Engagement & Communication:
  Facilitate regular meetings with Transport Supervisors to align on priorities, share updates, and drive accountability.
• Data & Analytics:
  Generate and analyse transport statistics for internal and customer-facing reporting, supporting transparency and strategic planning.
• Talent Development:
  Lead performance management processes including 1-2-1s and annual PDRs, supporting career development and succession planning.
• Fleet Strategy & Reliability:
  Oversee fleet safety and operational reliability, working closely with maintenance partners to ensure compliance and cost-effectiveness.
• Driver Capability Building:
  Deliver targeted training programmes covering vehicle checks, company procedures, and CPC updates to ensure driver competence and legal compliance.
• Operational Audits:
  Conduct structured driver debriefs and gate checks to reinforce standards, ensure legal adherence, and promote a culture of accountability.

• Qualifications:
  
  Must hold international or national CPC qualification and have previous Transport Management experience.
• Legal Compliance:
  Strong understanding of legal compliance, driver's hours, and WTDs.
• Change Management:
  Proven track record of leading successful change.
• Customer Relationship Management:
  Experience in managing customer relationships.
• Financial Management:
  Experience in managing financial budgets and annual P&L responsibility.
• Management
  
  Skills:
  
  Strong evidence of management skills and making key business decisions.
• Team Motivation:
  Ability to advise and motivate the team to deliver results.
• Presentation
  
  Skills:
  
  Ability to present to senior key contacts and external customers.
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills.
• Stakeholder Engagement:
  Strong stakeholder engagement skills.
• IT
  
  Skills:
  
  Proficient in MS Office with strong analytical abilities for reviewing data and reports.

• Competitive Salary: £55,000pa to £60,000pa, depending on experience.
• Hours:
  
  Monday to Friday 08:30-17:30.
• Training:
  Monthly Courses for a variety of areas.
• Benefits:
  Additional holiday purchasing scheme*, Retail discounts with Hapi*, Retail Trust Wellbeing Support*, and more.
• Career Growth:
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