Care Navigator; Receptionist​/Administrator

Haverhill Family Practice are recruiting for a part-time care navigator. The position is for 20 hours per week:
Monday 8:00am-1:00pm and Wednesday, Thursday & Friday 1:30pm-6:30pm.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

• Welcoming patients via telephone or face to face.
• Answering incoming calls in a prompt, friendly efficient manner.
• Booking of appointments.
• Arranging home visit requests.
• Signposting patients to the correct clinician.
• Receiving and processing daily E-consults from patients.
• Handing repeat prescription / med3 requests
• Registering new patients
• Liaising with members of practice team
• Daily auctioning of tasks.

Haverhill Family Practice is a Haverhill based GP Surgery offering a wide range of health services. With a CQC rating of Good and an experienced clinical team, they aim to provide a high standard of medical care and are always fully committed to patient needs.

Ifyou would like to find out more information about this role, please see the attached job specification.

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
• All applicants should ensure that they live within reasonable commuting distance.
• Previous medical or healthcare receptionist experience is desirable.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.