Information Technology; IT) Manager

Job Description Job Description

Emmaus Inc., a non-profit organization based in Haverhill, MA, is seeking a full-time,
on-site IT Manager to join our solutions-driven team.

The IT Manager provides technical support for all staff members and oversees the planning, implementation, and maintenance of all organizational technology systems. This role ensures our IT infrastructure remains reliable, secure, and aligned with our goals by leading staff, managing vendors, and driving continuous improvement across systems, processes, and security practices.

This position is on-site Monday through Friday. Distance must be commutable.

Proficiency in Windows operating systems, network management, Voice over IP (Comcast), and cloud platforms including Google Workspace and Blackbaud.

Ability to troubleshoot legacy server platforms, including Windows Server 2016 and Server 2025, with advanced skills to resolve complex hardware, software, and network issues.

Ability to work independently and escape issues appropriately.

Ability to identify network outages and inefficiencies, and suggest improvements to strengthen the internal network.

Ability to troubleshoot Windows computers, including server platforms, as well as modifying, configuring, and installing modems, routers, and switches.

Knowledge of troubleshooting desktops and laptops down to the component level.

Must undergo CORI and motor vehicle records check upon hiring.

Must be fully vaccinated for COVID-19

Associate or Bachelor’s degree.
Relevant computer certifications (e.g., CompTIA, Microsoft, or Google Cloud).

Excellent benefits package including: health insurance, dental, life insurance, short- and long-term insurance, 401 (k) “Safe Harbor” retirement plan.

Emmaus is an Equal Opportunity Employer.

$68,000-$73,000

Emmaus, Inc., located in Haverhill, MA, is a non-profit housing and service organization that helps homeless families and individuals rebuild their lives and reach their fullest potential. Emmaus owns and operates two emergency shelters and 99 affordable housing units. In addition to housing, Emmaus offers comprehensive support services including housing search assistance, an onsite licensed social worker, financial literacy training, as well as meals and household supplies.

We take a holistic approach to addressing homelessness, dismantling all barriers to housing for our clients.

We affirm the value of human dignity and self-respect for every person. We are called by our collective spiritual and social responsibility to serve all people in need – the homeless, disadvantaged, disabled, unemployed and oppressed.

Our goal is to enhance societal and personal advancement through provision of housing and support services that empower individuals and families to reach their fullest potential.