Administrative & Collections Assistant

Metropolitan Linen Services is seeking a reliable and detail-oriented Administrative & Collections Assistant to support our Accounting and Operations teams. This role focuses on customer billing follow-up, collections outreach, reporting, and general administrative support.

• College degree required

• 2+ years of administrative experience (billing, accounting support, or office administration preferred)

• Strong communication skills; comfortable making outbound calls regarding outstanding balances

• High attention to detail and strong follow-through

• Proficient in Microsoft Office (Excel, Outlook, Word)

• Ability to manage multiple priorities in a fast-paced office environment

• Follow up with customers on outstanding invoices via phone and email

• Maintain collections trackers and update payment statuses

• Assist with billing inquiries, invoice re-sends, and documentation

• Support accounting, customer service, and operations teams with administrative tasks

• Prepare reports and maintain organized digital records

About us:

Metropolitan Linen Services is a family owned and operated company since 1981. We provide linen and uniform rental services to restaurants, hotels, food service companies, country clubs and banquet facilities. Located in Haverhill, MA, we have a 40,000 square foot facility that employs over 100 people. We provide weekly service to over 1000 businesses in the New England region.

At Metropolitan, our employees are our greatest assets. Our employees are treated like family. We appreciate the hard work of our employees and compensate them accordingly. We offer extremely competitive compensation and benefit packages, consistent with other leading companies in our industry.

Compensation details: 27-33 Hourly Wage

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