Member Services Representative

Overview

Who We Are:

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment.

Through our CORE Values, our vision is to create an environment where greatness can be achieved through empowering all to improve. We strive to create a positive community for all, empower all the opportunity to create their own path for success,
respect all regardless of their background or experience, and strive for excellence in all we do for our community and business.

Who You Are: All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®.

About the Member Services Representative Role:
As a Member Services Representative, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience. We offer flexible scheduling options with opportunities for full-time and part-time shifts.

Daily responsibilities for the Member Services Representative include:

• Greet members/guests as they enter and exit the club; assist them with questions or concerns as they check in.
• Promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and supporting their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to the Club Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership related functions such as sign-ups, updating contact/billing information, cancellations, collecting unpaid balances and transferring memberships.
• Achieve or exceed individual sales goals and contribute to club monthly and yearly goals.
• Perform prospective member calls and tours to assess membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Recovery Zone amenities, including communal spaces and your assigned area.
• Ensure restrooms are clean, sanitized, stocked and clutter-free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly address safety/policy issues and cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (e.g., dispensers, leaky faucets, fixtures).

• Communicates Open & Effectively
• Builds Strong Relationships
• Nurtures Learning & Growth
• Drives Continuous Improvement
• Champions CORE values

About Your

Qualifications:

• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communication in person or on the phone to exchange information during shift.
• Must be able to lift up to 75 pounds.
• Will occasionally encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting, to accomplish tasks.

Base pay range: $15.00/hr - $16.00/hr

Pay Range Placement Statement:
Placement within the established pay range for each role will be determined based on factors including relevant skills, years and depth of experience, performance history, market competitiveness, and geographic economic conditions.

• Medical, Dental, and Vision Insurance*
• Vacation/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan – 3% Company Match
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Employee perks and discounts

• Full-time