Director of Medical Records

Director of Medical Records

Whittier Rehab Hospital – Haverhill

Full‑Time, 40 hours/week – all shifts

Base pay $104,000 – $114,400

Hybrid:
Bradford & Westborough locations

The Director of Medical Records oversees day‑to‑day Health Information Management (HIM) operations, ensuring compliance with regulatory standards, providing leadership to a team of HIM professionals, and actively participating in the ongoing and annual evaluation of staff. Daily responsibilities include records processing, scanning and indexing, incomplete records and physician notification, deficiency analysis, transcription services, and release of information.

• Create and maintain an organized repository, comprehensive training materials, and documentation for the HIM department, covering processes, procedures, and system usage. Facilitate training sessions for new hires and existing staff on HIM processes and best practices.
• Monitor quality and productivity to ensure the accuracy and completeness of health records.
• Oversee electronic health record systems, troubleshoot technical issues, and liaise with IT support as needed.
• Ensure adherence to established policies and procedures within the HIM department and implement changes and improvements as needed.
• Act as a point of contact for internal and external stakeholders regarding HIM‑related matters.
• Supervise and coordinate daily operations within the HIM department, ensuring accurate and timely processing of health information tasks.
• Provide direct supervision to HIM staff, including regular check‑ins, performance evaluations, and addressing any performance concerns.
• Conduct ongoing and annual evaluations of HIM staff to assess performance, provide constructive feedback, and support professional growth. Collaborate with HR in developing performance improvement plans when necessary.

• Three (3) years of relevant health information management experience or working within a hospital/health system; at least one (1) supervisory or lead role in a hospital/health system environment with EMR required.
• Associate’s Degree in Health Information Management or a closely related field required. Bachelor’s degree in Health Information Management or a closely related field preferred.
• Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) preferred.

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance