People Operations Manager

People Operations Manager at Renaissance, MA

Join to apply for the People Operations Manager role at Renaissance, MA

This range is provided by Renaissance, MA. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$60,000.00/yr - $70,000.00/yr

Welcome to Southworth. We own and operate a growing portfolio of premier private communities, each offering inspired environments and locations. Our dedication to hospitality and endless activities for the entire family ensures our members experience a world at play like never before.

With a solid reputation for stability, integrity, and innovation, Southworth's clubs and communities provide exceptional locations where our members can truly live life  dedicated team members play a crucial role in elevating the experience for our members, residents, guests, and fellow team members. We encourage all our team members to be and belong by providing a wide array of benefits, engagement programs, unique perks, discounts, and, of course, a lot of fun!

We are proud of our “family company” roots and understand everyone has a unique set of needs: we want to support you as best we can so you can live your best life with us. We offer a comprehensive benefits package that includes competitive options for medical, physical, and mental health and wellness, life insurance, 401k matching, paid time off, and more.

The sky is the limit for talented, driven individuals. With our ever‑expanding portfolio, we offer opportunities to learn, grow, and thrive. We look forward to growing together.

At Southworth, we are working to redefine the country club. We seek talent from a diverse range of backgrounds, experiences, and cultures to ensure an innovative edge. Here, diversity is a driver of our success.

As the People Operations Manager
, you will play a crucial role in maintaining a positive and productive work environment for our employees. Your responsibilities will include overseeing all aspects of human resources, from onboarding to employee relations and compliance. You will collaborate with various departments to ensure the club's workforce is aligned with its values, goals, and member service standards.

• Develop and implement HR policies and procedures that comply with local labor laws and regulations.
• Manage the full team member lifecycle, including recruitment, selection, onboarding, performance management, and offboarding.
• Lead efforts to enhance team member engagement, satisfaction, and retention through effective communication and recognition programs.
• Provide guidance and support to department managers and supervisors on HR-related matters.
• Conduct regular training sessions for employees and management on HR policies, diversity, equity, and inclusion, and other relevant topics.
• Handle team member relations issues by conducting investigations, conflict resolution, and disciplinary actions when necessary.
• Manage benefits administration, including health insurance, retirement plans, and other employee perks.
• Maintain accurate HR records and generate reports for management review.
• Stay informed about industry trends and best practices to continuously improve HR processes.
• Collaborate with the leadership team to develop and execute strategic workforce planning.

• Proven track record as a People Operations (HR) Manager or in a similar role, preferably within the hospitality or service industry.
• Strong understanding of labor laws, regulations, and HR best practices.
• Excellent interpersonal and communication skills.
• Can demonstrate discretion in handling sensitive and confidential information.
• Exceptional problem-solving and decision-making skills.
• Advanced knowledge of Microsoft Excel and the MS Office Suite.
• Proficient in working with Human Resources Information Systems. Prior experience with Paycom preferred.
• SHRM-CP, SHRM-SCP, or equivalent certification preferred.
• Bilingual in Spanish is preferred but not required.
• Anticipated schedule includes 2 days off per week while working every other Saturday from April-September.

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