Restaurant General Manager

Overview

Join to apply for the Restaurant General Manager role at Rackson Restaurants

Full-time or Part-time
• Salary: $48,000.00 - $63,500.00 per year

Reports to:

Area Coach

• Oversee all aspects of restaurant operations, including staff management, customer service, and financial performance to ensure smooth store operations.
• Ensure employees provide exceptional service, prepare and package food with care, and engage with guests, coworkers, and managers respectfully and proactively.
• Work hands-on as needed, partner with the above-store team to execute the business plan, and lead by example to develop talent.
• Optimize operational efficiency and profitability while enhancing the guest experience and driving business growth.
• Supervise and train restaurant-level employees, ensuring brand standards and labor law compliance.
• Manage staffing levels, recruit talent, and develop internal candidates for management positions.
• Treat employees with respect, recognize contributions, and hold them accountable for service and food quality.
• Maintain brand image through cleanliness, maintenance, and adherence to food safety requirements.
• Analyze operational and financial performance, identify trends, and implement action plans for long-term sales growth.
• Ensure all cash handling procedures are followed and monitor adherence to budget goals.
• Plan and execute shift operations efficiently with emphasis on cost control and teamwork.
• Coordinate restaurant operations, including staffing, inventory management, and administrative duties.
• Respond to guest inquiries and complaints, ensuring prompt resolution and guest recovery.
• Understand the impact of job responsibilities on Guests, Team, and Restaurant Operations.
• Other duties as assigned.

• Must be at least 18 years of age.
• High school diploma or equivalent restaurant management experience.
• English communication required;
  Spanish comprehension helpful. Must have reading, writing, math, and computer/POS skills.
• Previous experience as an Assistant Manager or General Manager in a customer service environment with P&L experience.
• Strong leadership, ability to stay calm and professional in challenging situations.
• Ability to handle confidential information with discretion; ability to loop in the right stakeholders for support when needed.
• Willingness to learn all areas of restaurant operations and work multiple stations.
• Knowledge of Food & Beverage performance metrics, product specifications, and management systems.
• Proficiency in all aspects of food preparation, production, and delivery; knowledge of key food handling/food safety procedures.
• Positive attitude focused on serving others; respect and care for team members and guests.
• Strong communication skills in Spanish and/or English.
• Self-motivated, action-oriented, and coachable; willing to admit mistakes and take responsibility.
• Reliable attendance and transportation to work and company events/meetings.
• Ability to work a variety of days/times including weekends, evenings, and holidays; minimum of 50 hours per week.
• Physical requirements:
  
  ability to lift/move up to 50 pounds, stand for long periods, and perform repetitive motions; exposure to temperature variations; safe work practices.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Competitive salary and bonus program
• 401(k) with company match
• Medical, dental, vision insurance
• Paid time off
• Ongoing career and leadership development
• Scholarship opportunities
• People-first culture
• Authentic, values-based leadership

Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be a part of our all-star team!

Burger King - 2817; 990 Pulaski Hwy, Havre De Grace, MD, 21078

• Mid-Senior level

• Part-time

• Management and Manufacturing

• Restaurants