Event Services Supervisor - Audio Visual, Event Technology

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big‑picture problem‑solving and boots‑on‑the‑ground execution, we deliver bespoke AV solutions for in‑person, virtual, and hybrid meetings and live events. The most impressive, impactful meetings all have the same common denominator: dedicated, determined people working behind‑the‑scenes to make it happen.

We’re looking for those people.

The Event Services Supervisor is responsible for the supervision of floor operations, including set‑up, removal and operations of technology equipment in a hotel environment with a focus on delivering unmatched customer service and providing an overall positive experience for our guest/client.

• Supervise non‑union, union and contract labor to ensure all set up and strikes are completed according to Pinnacle Live’s standards.
• Ensure AM and PM shifts receive clear communication of daily expectations and all log information detailed and complete.
• Greet guest/client before the event and provide clear instructions on how to operate equipment.
• Provide continued communication with client to ensure success of all events.
• Follow through on all client requests and look for opportunities to enhance the client’s event.
• Ensures all inventory is in good working order and rental condition.
• Complies and enforces all company security and safety measures.
• Manage venue inventory and location of equipment to ensure inventory is secure from theft and/or damage.
• Ensure any lost, stolen or damaged equipment is immediately reported to supervisor.
• Continually work toward updating and improving technical skills.
• Maintain accurate client event information into the company’s billing/event order system.
• Review invoice with client and obtain client’s signature on invoice and add‑ons.
• Ensure all company occupied areas are clean, organized and up to company standards.
• Perform other duties as assigned.

Indirectly provide oversight to technical crew for daily activities. Provide coaching, mentoring, directing work.

• Two (2) to three (3) year’s prior experience in the audio visual and/or hospitality industry.
• Two (2) years’ advanced audio and visual experience in a theatrical or live event environment.
• Computer proficiency.

• Strong technical aptitude.
• Planning ability; able to plan ahead and prioritize.
• Excellent organizational skills.
• Strong interpersonal skills.
• Strong verbal, listening and written communication skills.
• Strong customer focus.
• Strong team player orientation.

• Sit at a desk.
• Stand or walk for long periods, including up and down stairs.
• Consistently bend and stoop.
• Use hands to hold, handle, or feel.
• Reach with hands and arms.
• Talk, hear and communicate.
• Lift up to 50 pounds occasionally.

• Generous time off with PTO, holidays and sick/personal days.
• 401k with a contribution match.
• Insurances; health, vision, dental and more.

Pinnacle Live is an E‑Verify and Equal Employment Opportunity Employer. Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.