Event Technician, Audio Visual; Part Time- Grand Hyatt Kauai

Overview

Event Technician, Audio Visual (Part Time) — Grand Hyatt Kauai. A Technician is responsible for the setup and operation of basic/small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

• Equipment Operation:
  Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications.
• Customer Service:
  Strive to exceed the expectations and needs of internal and external customers; maintain positive client relationships through effective communication; meet with guests on site to ensure needs are met and equipment setup is functioning properly; monitor events and check in on customers throughout the day; understand and foster the hotel/client relationship.
• Technical Ability:
  Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and resolve equipment and software issues; handle equipment challenges and changes in a timely and professional manner.
• Systems Knowledge:
  Follow company processes, complete systems entry and paperwork accurately; use equipment sheets to determine scheduled equipment; interact with staff and outside vendors; utilize up-selling techniques where appropriate; work with clients to finalize invoices; complete order entries in Navigator as needed.

• High School Diploma required;
  Associate’s degree preferred.
• Internal applicants must meet training and certification requirements as determined by Encore’s Global Learning Training Program; see requirements via link.
• External applicants must meet/validate and complete all training and certifications within one year; for technical external requirements, view our career path.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• Valid driver’s license required for team members who may operate Company vehicles;
  Additional DOT requirements may apply.
• Must be able to lift 50 lbs.

• Deliver World Class Service:
  Hospitality, Ownership
• Do The Right Thing:
  Instills Trust, Safety Conscious
• Drive Results:
  Action Oriented
• See The Big Picture:
  Tech Savvy
• Value People:
  Communicates Effectively

Team members must be able to meet the physical demands outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Endurance tasks:
  Sitting 2-3 hrs;
  Standing 4-5 hrs;
  Walking 4-5 hrs;
  Stooping 2-3 hrs;
  Crawling 2-3 hrs;
  Kneeling 2-3 hrs;
  Bending 2-3 hrs;
  Reaching above head 2-3 hrs;
  Climbing 0-1 hrs;
  Grasping 4-5 hrs.
• Lifting: 0-15 lbs continuously; 16-50 lbs frequently; 51-100 lbs occasionally;
  Over 100 lbs occasionally.
• Carrying: 0-15 lbs continuously; 16-50 lbs frequently; 51-100 lbs occasionally;
  Over 100 lbs never.
• Auditory/Visual:
  Close/Distant Vision continuously;
  Color Vision frequently;
  Peripheral Vision occasionally;
  Depth Perception frequently;
  Hearing continuously.
• Pushing/Pulling: 0-15 lbs continuously; 16-50 lbs frequently; 51-100 lbs frequently;
  Over 100 lbs occasionally.

Hotel and event venue environments, with exposure to indoor/outdoor elements. May work in multiple locations; irregular hours, on-call status, including evenings, weekends, and holidays. High-end audio-visual equipment and electrical components may be used; heights via lifts and ladders may be encountered. Appearance guidelines apply as defined by Encore.

Hourly Pay Range: $19.62 - $24.03. Compensation determined by location, qualifications, experience, and other factors. Benefits options are available. We are an equal opportunity employer and value diversity and inclusion.

• Seniority level:
  Entry level
• Employment type:
  
  Part-time
• Job function:
  Design, Art/Creative, and Information Technology
• Industries:
  Events Services