Event Technical Specialist, Audio Visual - Mauna Lani

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The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.

• Equipment Operation – Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section; troubleshoots technical issues and resolves problems quickly; complies with all Company security and safety measures; ensures equipment is secure from theft and/or damage when in use.
• Customer Service – Provides excellent service and strives to exceed the expectations and needs of internal and external customers; maintains a positive relationship with all clients through effective communication; collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction; understands and fosters the hotel/client relationship.
• Training/Staff Development – Creates an atmosphere that fosters the development of technical and leadership skills in other employees; provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed; develops self as subject matter expert in discipline of specialty; stays current with technology and industry trends.
• Event Supervision – Performs advanced work (pre/during/post event) with operations team members; supervises and directs other technicians during an event.
• Equipment Maintenance – Assists team with proper security, storage, inventory, transportation, and maintenance of equipment; performs inventory and forecasting of equipment needs.

• Bachelor’s Degree is preferred.
• 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required.
• 3-4 years of customer service or hospitality experience is preferred.
• Internal applicants must meet/complete all training and certification requirements… (link).
• External applicants must meet/validate and achieve/complete all training and certifications required… (link).
• Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
• Strong customer, client and coworker interface experience and abilities.
• A valid driver’s license is required for positions that may operate Company vehicles.
• Must be able to lift 50 lbs.

• Sitting: 2-3 Hours;
  Standing: 4-5 Hours;
  Walking: 4-5 Hours;
  Stooping: 2-3 Hours;
  Crawling: 2-3 Hours;
  Kneeling: 2-3 Hours;
  Bending: 2-3 Hours;
  Reaching (above your head): 2-3 Hours;
  Climbing: 0-1 Hours;
  Grasping: 4-5 Hours.

• 0-15 lbs:
  Continuously; 16-50 lbs:
  Frequently; 51-100 lbs:
  Occasionally;
  Over 100 lbs:
  Occasionally.

• 0-15 lbs:
  Continuously; 16-50 lbs:
  Frequently; 51-100 lbs:
  Occasionally;
  Over 100 lbs:
  Never.

• Close Vision:
  Continuously;
  Distance Vision:
  Continuously;
  Color Vision:
  Frequently;
  Peripheral Vision:
  Occasionally;
  Depth Perception:
  Frequently;
  Hearing:
  Continuously.

• 0-15 lbs:
  Continuously; 16-50 lbs:
  Frequently; 51-100 lbs:
  Frequently;
  Over 100 lbs:
  Occasionally.

Hotel – Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust…

Warehouse – Work is performed at event venues as well as in a warehouse environment…

Hourly Pay Range: $31.59 - $38.70.

Encore is committed to providing the best benefits options for our employees and families. …

• Mid‑Senior level

• Full‑time

• Management and Manufacturing

• Events Services