Massage Therapist; Casual

Company Description Explore limitless possibilities, dreams and adventures on Hawai'i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai'i's heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai'i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai'i's warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai'i.

* benefit available for fulltime or part time employees while being a part of the Fairmont Orchid 'ohana

• Preferred provider medical/drug/vision benefits starting at $16.98 for employees*
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($25,000) + Coverage is available for your 'ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program
• Don't just live in the moment - own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
• We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates*
• We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls
• Complimentary meals in our employee dining facility

The Massage Therapist performs all massage and body treatments in a safe and professional manner to our guests.

• Administer massage and other body treatments to spa guests according to treatment outline.
• Greet guest with proper salutation and a smile.
• Assess and accommodate guest needs inquiring about their physical well being in order to perform appropriate service.
• Desire and ability to educate and sell products to guests and staff.
• Ideal candidates offer flexible, on-call availability and are excited to support our Spa Without Walls team during peak business periods, weekends, and holidays.
• Explain treatment services and products to guests in a knowledgeable, professional and thorough manner.
• Be knowledgeable and informed regarding all massage/body treatments, general spa and resort programs and services.
• Participate in and contribute to staff meetings, training, product knowledge classes and team efforts.
• Provide necessary information to compile complete guest records.
• Promote and execute effective retail sales.
• Maintain a clean, organized and safe working environment.
• Abide by all Hawaii State Board guidelines.
• Comply with all Fairmont Orchid safety and health policies and procedures.
• Uphold and maintain the cleanliness and neatness of the treatment areas and Spa facilities.
• Conduct tours of the facility as requested.
• Provide necessary information to compile complete guest records.
• Treat all sensitive personal medical information on guest in strictest confidence.
• Report any problems incurred immediately to the Principal Therapist or Director of Spa & Wellness
• Report for scheduled shifts promptly and ready to work.
• Maintain a positive, guest service oriented attitude and a sense of humor. Perform other duties as assigned by supervisor and/or manager

Your experience and skills include:

• Must be professional, service oriented, accurate, gentle and work with attention to detail, striving to exceed the expectations of every guest every time.
• High School Diploma or equivalent required. Knowledge of Microsoft Office application, Book4timeand basic accounting principles.
• Excellent personal appearance, good verbal and written communication skills. Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest. Knowledge of guest service and/or hospitality industry a plus.
• Minimum two years administrating massage/body treatment services in a luxury resort or spa setting preferred.
• Candidates must hold a current Hawai'i State Massage Therapy License in good standing and maintain all required certifications.

Direct service providers such as Massage Therapists are entitled to earn "commissions."

• Massage Therapists are eligible to receive 30% - 34% "commissions" of the price paid and received by the Hotel for the service…