Assistant Valet Parking Manager

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Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it’s everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable – giving us back our most valuable asset, time.

Responsibilities

What will I do as an Assistant Valet Manager?

As our newest team member, you will assist to oversee all aspects of valet parking operations and guest services.

• Ensure all associates are greeting and assisting hotel guests and visitors in a professional and courteous manner.
• Oversee parking services and rates.
• Event planning as it relates to the Valet Parking Department.
• Responsible for foreseeing the possible impact all events will have on property parking operation.
• Ensure client satisfaction through relationship building and meeting client requests.
• Assist Valet Parking Manager with account.

Essential Duties and Responsibilities

• Responsible for the proper functioning and operation of the valet parking facility and assist to make and carry out all policy decisions as approved by SP+ Hospitality.
• Working knowledge of the Standard Operating Procedures of all levels of the entire parking operation.
• Ensure all Standard Operating Procedures are being carried out by all valet parking associates while under his/her management.
• Ensure all high‑level final decisions regarding the associates, client, operations, and guests are run through the Valet Parking Manager for approval before taking action.
• Possess and use aggressive hospitality skills in order to portray an image of professionalism that is guaranteed to ensure total guest and client satisfaction.
• Closely monitor the status of the parking operation that will include, but not be limited to: associate related issues, operations related issues, guest related issues, loss prevention issues and corporate office requirements.
• Assist the Valet Parking Manager maintain sufficient staffing and ensure proper training and coaching.
• Maintain and exercise the culture and philosophy of SP+ Hospitality at all times.

Notes

This job posting does not include the full range of functions/duties of the position. Associates will be required to perform any other job‑related duties as assigned by their supervisor including the corporate office.

This document does not create any employment contract, implicit or otherwise, other than an “at will” employment relationship. A full job description is available upon request. Please note that the title for this position in our payroll system is Assistant Facility Manager.

Qualifications

Essential Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Availability to Work
  :
  Availability to work all shifts and/or week‑ends required. Must be punctual, have excellent attendance.
• Education/Experience Required
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  High School education or GED. Prior guest service and hotel experience preferred. Ability to do basic arithmetic with knowledge of practical bookkeeping and basic accounting functions.
• License Requirement
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  The employee will be required to have and maintain a valid state driver’s license with a current address and an acceptable driving record. Ability to drive a vehicle with a manual transmission (stick shift) is a plus.
• Appearance
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  Associates will be required to maintain a neat and clean appearance and be in complete uniform at all times. Follow all guidelines in the Associate Handbook regarding appearance, hygiene, grooming and dress.
• Language skills
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  Must be able to read, write, and…