Catering and Conference Service Director

Catering and Conference Service Director (Salary) Job Description

Posted Tuesday, December 23, 2025 at 3:00 PM

Aloha and Welcome! Thank you for your interest in employment opportunities with Mauna Kea Resort. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to industry-competitive salaries, team member recognition programs, and training and career opportunities, we also offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, dining, and golf discounts, and more.

AtMauna Kea Resort, we’re creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince.

We invite you to share this journey with us.

Division:
Management & Non-Union (MAN
010)

Band 5

Director of Catering & Conference Services

Position Overview

The Director of Catering & Conference Services (DOCC) serves as a strategic and operational leader responsible for delivering exceptional group, wedding, and social events that reflect the legendary service, culture, and spirit of Aloha synonymous with Mauna Kea Resort. This role oversees all catering and conference services operations, guiding a high-performing team to flawlessly execute events while maximizing revenue, profitability, and guest satisfaction.

The DOCCS partners closely with Sales, Food & Beverage, Operations, and external stakeholders to bring each our customers vision to life through seamless logistics, and elevated experiences which are infused with Hawaiian culture. With a strong focus on financial stewardship, team development, and innovation, this role ensures every event meets the highest standards of quality, service, and authenticity.

Leadership & Team Development

• Recruit, train, mentor, and develop Catering & Conference Services (CCS) team members, fostering a culture of accountability, collaboration, and continuous growth.
• Lead and inspire the CCS team through clear direction, performance coaching, and recognition, cultivating a positive and energetic workplace culture.
• Establish, maintain, and continuously improve departmental policies, procedures, and service standards to ensure consistency and excellence.
• Review, approve, and verify department payroll, ensuring accuracy and compliance.
• Develop and manage the annual banquet, catering revenue, operating, and travel & expense budgets in alignment with overall resort financial objectives.
• Review all vendor proposals, catering contracts, and financial details to ensure profitability, revenue optimization, and protection of the resort’s financial interests.
• Prepare accurate monthly forecasts and reports to support budgeting, strategic planning, and performance tracking.
• Oversee departmental operating expenses, ensuring cost controls and adherence to budgetary guidelines.

Sales, Client Relations & Business Development

• Assign group, wedding, and social catering events to CCS managers and coordinators to ensure seamless execution and balanced workloads.
• Engage directly with clients to secure bookings, develop customized menu proposals and contracts, and strategically upsell services to enhance the guest experience and drive incremental revenue.
• Proactively solicit and manage key annual accounts while building strong relationships within the local and destination markets.
• Conduct site inspections and host clients to showcase resort offerings and strengthen long-term partnerships.

Event Operations & Execution

• Ensure flawless execution of all events by coordinating function space, food & beverage, décor, entertainment, and operational logistics in alignment with brand standards and client expectations.
• Collaborate closely with operational departments to ensure clear communication, alignment, and exceptional event delivery.
• Lead resort-wide event and operations meetings…