Lana' Planner - L

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Located on the southeastern coast of the pristine island of Lāna'i, lies the secluded retreat of Four Seasons Resort Lāna'i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna'i, a kid's club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques.

Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian way finding at the on-site observatory.

The Four Seasons Resort Lāna'i is looking for a Lānaʻi Experience Planner who share s a passion for excellence and who infuse s enthusiasm into everything they do. Ou r teams h ave the opportunity to shape our guest experience by providing exceptional knowledge o f the Resort and exemplifying the Golden Rule in each interaction. Work authorization r equired .

The Lanaʻi Experience Planner (L EP ) is based at the Los Angeles Sales Office and supports Four Seasons Resort Lanaʻi , Sensei Lanaʻi, and affiliated Lanaʻi entities by coordinating personalized pre-arrival and on-island guest experiences. Working closely with resort teams, this role ensures seamless trip planning, exceptional guest service, and memorable experiences while identifying opportunities to enhance guest engagement and drive incremental revenue .

Responsibilities include, but are not limited to:

• Manage guest inquiries across phone, email, and chat channels, providing personalized recommendations, building detailed itineraries, and maintaining accurate guest profiles to deliver exceptional service
• Coordinate pre-arrival experiences by gathering guest preferences, travel details, and special requests, collaborating with internal teams to ensure seamless planning and execution
• Partner with resort departments and external providers, including transportation partners, to coordinate travel arrangements, share accurate information, and ensure a smooth guest journey
• Identify opportunities to enhance the guest experience through personalized recommendations and upselling of resort services, activities, and experiences while maintaining a guest-first approach
• Maintain accurate guest records and complete administrative responsibilities, including confirmations, correspondence, reporting, and documentation to support operational excellence and service consistency
• And More !

• Successf…