Guest Services Manager

Join our team as a Guest Services Manager at Hilton Garden Inn Wailua Bay

Step into a leadership role where your impact shines. As our Guest Services Manager
, you'll be at the forefront of creating exceptional guest experiences, fostering a positive team environment, and ensuring smooth Front Office operations. If you thrive in a fast-paced setting and are passionate about leading with professionalism and care, we want you on our team!

Your Role:

As the Guest Services Manager, you'll play a key role in leading our Front Office team and delivering outstanding service. Some of your key responsibilities will include:

• Oversee Front Office operations to ensure friendly, efficient, and attentive service for every guest.
• Handle guest requests, resolve problems, and follow up to guarantee satisfaction.
• Motivate, coach, and manage the Guest Services team, including hiring, training, and conducting performance appraisals.
• Analyze daily reports to maximize room revenue and occupancy.
• Manage payroll, scheduling, and departmental compliance with hotel standards.
• Supervise Night Audit operations and ensure accurate reporting.
• Assist with reservations, cash handling, and key control procedures.
• Act as Manager on Duty (M.O.D.) as scheduled.
• Support other hotel departments to maintain a seamless guest experience.
• Other duties as assigned.

What We’re Looking For:

• At least 2+ years progressive experience hotel front office operations.
• Previous supervisory experience required.
• A high school diploma or equivalent is required; a 2 to 4-year college degree is preferred.
• Must be proficient with Windows operating systems.

What We’ll Do For You:

• Health Benefits – Comprehensive Medical, Dental, and Vision insurance available starting the first of the month after just 30 days. (Full-time team members)
• Holidays & Paid Time Off – Take time to relax and recharge. (For eligible team members)