Sales and Support Engineer

Sales and Support Engineer

We’re looking for a self-directed, resourceful problem‑solver who can help our customers connect data, APIs, and people. This isn’t a traditional support role—it’s part engineer, part project manager, and part builder. You’ll troubleshoot, automate, and prototype solutions that make our clients’ systems run smoother and smarter.

We need someone who learns fast, figures things out independently, and turns ambiguity into clear results.

• Serve as the technical bridge between customers and our product team.
• Diagnose integration or API issues using tools like Postman or console logs.
• Help customers design workflows using Edgewise APIs, webhooks, or automation platforms (Zapier, Make, etc.).
• Communicate solutions clearly—both to engineers and non‑technical users.

• Build light automations or scripts (Python, JavaScript, or AI‑generated code) to connect systems or streamline manual processes.
• Use AI tools (ChatGPT, Copilot, etc.) to draft scripts, debug code, or generate documentation.
• Document your discoveries so others can replicate your solutions.

• Coordinate small integration and support projects with multiple stakeholders.
• Manage priorities and deadlines across several active clients.
• Keep communication tight—proactive updates, clear deliverables, and crisp documentation.

• Partner with Sales and Product to design demos, troubleshoot customer workflows, and gather product feedback.
• Spot recurring pain points and propose automated or process‑level fixes.
• Translate customer insights into actionable engineering tickets or feature ideas.

• Customers love working with you because you “get it” fast and deliver practical fixes.
• You rarely need supervision—you see what’s broken and just handle it.
• You can move between technical and human contexts smoothly—comfortable with APIs and client calls.
• You automate your own work before asking someone else to do it.

• A genuine “figure it out” attitude—comfortable learning new tools on the fly.
• Diagnose, reproduce, and confirm customer problems.
• Comfort with project management tools (Notion, Click Up, Asana, Jira, Shortcut).
• Familiarity with APIs, webhooks, or automation tools (Zapier, Make, etc.).
• Basic coding or scripting ability (Python, JavaScript, or similar).
• Excellent written and verbal communication skills.
• Strong organizational and multitasking skills—you can juggle projects with minimal oversight.
• Clearly communicate and document bugs and troubleshooting steps for the engineering team.

• Experience in SaaS, CRM, or Prop Tech environments.
• Familiarity with AI tools (ChatGPT, Copilot, etc.) for code or process generation.
• Understanding of data pipelines, integration patterns, or REST/Graph
  
  QL APIs.

• Get dropped into messy problems and find order fast.
• Enjoy tinkering with systems and automating repetitive tasks.
• Balance curiosity (how it works) with accountability (get it done).
• Communicate openly, over‑communicate progress, and take ownership.