Kōkua General Store Manager

Reports to:

CEO, COO, and Social Enterprise Director

Kōkua Hawaiʻi Foundation (KHF) is a 501(c)3 non‑profit organization founded in 2003 that supports environmental education in the schools and communities of Hawaiʻi. KHF’s mission is to provide opportunities that will enhance one's appreciation for and understanding of the environment so that they will be lifelong stewards of the earth. Since 2019, KHF has cared for 8 acres of land in the heart of Haleʻiwa establishing agricultural, educational, and retail activities that benefit the community and promote local food, waste reduction, and environmental stewardship.

The property encompasses three mission‑aligned businesses (Kōkua General Store, Kōkua Vintage, ʻĀINA Farm Stand), the Kōkua Community Center, the Kōkua Learning Farm, and KHF support offices.

The Kōkua General Store Manager will help lead and manage Kōkua General Store and Vintage storefront and the Kōkua General Store and Vintage staff and volunteer team, serving as an example of excellence in environmental education, low‑waste business operations, customer service, retail sales and operations, and team development. The ideal candidate is a passionate leader capable of multi‑tasking with attention to detail and connecting with employees, partners, vendors and customers.

They will communicate a clear and compelling direction for Kōkua General Store and Vintage and will coach team members to run the store efficiently in alignment with KHF’s brand and mission, ensuring the storefront is customer‑ready in line with standards for visual merchandising, environmental messaging, and low waste operations set by the CEO, COO, and Social Enterprise Director. Responsible for operations of the Kōkua General Store, the Kōkua General Store Manager must work well with and demonstrate respect for sales associates, colleagues, and business partners at all levels and consistently contribute to a positive work environment.

• People, Community, and Mission
• Provide overall social enterprise leadership, supervision, and delegation. Lead a growing team of upwards of 1-2 assistant store manager(s) and 4-6 sales associates.
• Recruit, hire, train, supervise, manage, coach, and evaluate the social enterprise team to optimize environmental connections, increase sales, and build a safe and engaging culture for customers, workers, and volunteers, throughout KHF’s network of mission‑aligned businesses.
• Model mission‑driven brand promises related to environmental stewardship and a low‑waste lifestyle.
• Build strong, collaborative relationships with local and sustainable artisans, makers, business owners, and other mission‑aligned vendors.
• Communicate compelling stories that connect consumer choices to the broader work of KHF in schools, on the farm, and in the community.
• Uphold HR policies & procedures (payroll/timekeeping, safety, state/federal/organization compliance).
• Business Operations
• Support and implement business systems related to inventory, revenue, promotions, displays, and customer experience, applying waste reduction and sustainable sourcing principles throughout.
• Maintain optimal staffing and scheduling that meets operational requirements, being responsive to traffic, business, and seasonal changes.
• Produce P&L reports, analyze expenses, sales, and revenue.
• Support expansion into new lines of business such as B2B offerings and/or e‑commerce, which could include building and branding an online store, marketing the line(s) of business, and organizing fulfillment.
• Set/meet sales targets and motivate staff to do so.
• Plan and execute specials, promotions, and events.
• Inventory Management & Merchandising
• Assist with intake, tracking, and management of in‑store and backstock inventory and perform bi‑annual inventory audits.
• Stay current on the local competitive landscape including pricing, demand, trend and strategy. Manage Shopify POS, incorporating best practices for bulk refill and resale operations and product inputs.
• Use POS systems to process payments, conduct inventory, and generate reports with speed and accuracy.
• Manage inventory by monitoring shelve stocks,…