HeleOn Dispatch

This position is responsible for ensuring the proper daily service delivery in all aspects of the Hele-On Fixed Route bus operation. This includes scheduling, directing, and communicating with Drivers to ensure on-time service; field coordination of bus routes and passengers; reconciliation of passes from all sales points; data entry and reporting on all aspects of the Mass Transit Agency (MTA) operation;

and providing service excellence to all customers, vendors, clients, and employees that require transportation services/assistance.

Incumbent may perform any or all of the following:

• Driver Support
  • Ensure Drivers are properly equipped for their assignments:
    • Review Driver qualifications (vehicle and access).
    • Review vehicle qualifications (access, ADA, and capacity).
    • Plan for adequate timing.
• Track and update all expired documents for MTA, RTT, MAS, Trainers, Mechanics, and Dispatchers to maintain compliance:
  • Prepare notices for all employees with expiring documents.
  • Schedule appointments for PUCs.
  • File and maintain all paperwork.
  • Update Department of Transportation (Use the "Apply for this Job" box below). required documents.
• Review/prepare Driver trip sheets and any other required documents for Drivers who are coming in. Prepare Driver Pouches:
  Provide daily/monthly bus passes, pass log, sharpie, radio charger, etc.
• Monitor Drivers to ensure on-time service delivery. Monitor and update all systems:
  Syncromatic and Green Roads
• Maintain control of any emergencies that may arise and utilize appropriate resources to recover.
• Update required daily logs as needed:
  Rider counts, Out-of-Service and In-Service log, Route Times, Extra Services, etc.
• Notate any and all changes on trip sheets and/or Coach Manager:
  Time Changes, Bus Swaps, Route Time Changes, etc.
• Complete required route sheets for each route.
• Track office supplies for Drivers and Dispatch staff. Order replenishments through Management.
• Assists with inputting payroll for Drivers:
  • Reconcile Driver trip sheets to ensure accuracy.
  • Research and correct any discrepancies.
  • Input Driver time and mileage into dispatching system.
• Receive and submit requests for time off to Management. Update Operations calendar for approved vacation, sick, and other leave for Drivers.
• Scheduling
  • Ensure that all Drivers have reported for duty on time.
  • Monitor “Call Log” to ensure all Drivers have received their correct start time for the day.
  • Review daily service orders to ensure proper coverage (open runs, challenges, etc.).
  • Review Driver assignments and make necessary changes to ensure proper service delivery.
  • Ensure Drivers are familiar with route assigned:
    • All required bus stops
      
      Routing Specials notations/requests
    • Re-route Drivers to cover open runs resulting from sick or late calls:
    • Stand-by Drivers.
    • Call-in Drivers to start earlier.
  • Communicate all re-routes or changes to Drivers. Communicate challenges to Drivers prior to arrival or after departure from base yards: ADA passengers, Transfers, Traffic delays, etc.
  • Update Driver schedule as needed: new start times, sick calls, etc.
  • Use sound judgement to deploy stand-by Drivers when needed to ensure on-time service.
  • Monitor routes on mobile device and update Drivers/Riders on status of routes, using Green Roads and Syncromatics.
• General Administration
  • Vendor invoicing
  • Create, reconcile, and file reports as necessary. File previous days’ documents in respective locations
• Reporting
  • Keep management informed regarding possible service failures or any events causing traffic delays:
    • Lack of resources
    • Dispatch/schedule errors
  • Communicate via email thread all activity:
    • Sick or late calls
    • Accidents
  • Employee issues
  • Service complaints / service failures
    
    Communicate any mechanical problems to the Maintenance Department.
  • Notify Relief Dispatcher of any past, present,…