Gaming Shift Manager

GENERAL STATEMENT

This position is responsible for performing managerial duties on the casino floor, with a primary focus on overseeing front‑line floor supervisors and gaming associate staff. This position ensures the smooth flow of table games, protects the third‑party group’s interests, and ensures that the skills of all gaming associates align with the types of games being played. The Shift Manager fosters positive working relationships with casino staff and delivers excellent customer service to all participants in every situation.

Additionally, this role serves as a key point of contact between staff and senior management, ensuring seamless operations across the casino floor.

• Oversee front‑line floor supervisors and ensure the effective management of table games and gaming operations.
• Monitor casino floor operations, acting as the liaison between supervisors, gaming associates, and other personnel to ensure smooth and efficient operations.
• Observe table action for unusual behavior or irregularities, focusing on high‑stakes or big action games to ensure compliance and security.
• Manage bank inventory, issue banks to gaming associates, ensure their safe return, and maintain proper documentation for all transactions.
• Ensure adequate chip supply for gaming associates and confirm chip counts during shift changes to prevent discrepancies.
• Enforce company policies and procedures, ensuring supervisors and gaming associates comply with all operational standards.
• Serve as the point of contact for surveillance to address and resolve game discrepancies or irregularities.
• Assist in opening and closing games, ensuring all operational and security measures are in place.
• Provide leadership to floor supervisors, ensuring staff is following policies, providing quality service, and meeting operational goals.
• Monitor customer interactions, ensuring a high standard of customer service is provided to players and address any issues that arise.
• Communicate effectively with team members and senior management, ensuring any issues or concerns are addressed promptly.
• Conduct regular staff checks to ensure all team members are adhering to procedures and maintaining high performance.
• Perform other duties as assigned, ensuring all aspects of floor operations run efficiently and effectively.

The requirements listed below are not absolute, but are representative of the knowledge, skill, and/or ability required for successful performance by an individual for each essential duty. Individuals with disabilities will have reasonable accommodations to enable their performance of essential functions.

High school diploma or GED; at least 3–5 years’ experience as a supervisor and demonstrated knowledge of casino games, procedures, and rules.

Ability to effectively converse and write in English; able to read and comprehend simple instructions; and effectively communicate with employee, patrons, guests, and casino personnel.

The ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to apply common sense understanding to carry out detailed, but un‑involved written and oral instructions; ability to make sound decisions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires constant standing, walking around, and frequently reaching with hands and arms as well as using hands to handle or feel.

Ability to handle a fast‑paced game, high‑pressure, and noisy casino environment. Ability to work in a hectic environment with fluctuating workloads and stressful situations. Strong interpersonal skills with the ability to handle demanding or upset customers with patience and diplomacy. Must maintain stamina and a positive attitude to manage the pressures of a fast‑paced environment.

At ACME Player Services, we understand the importance of attracting and retaining top talent. The…