Pensions Administrator – Member Records and Requests

The Elite Job is seeking a detail-oriented, organised, and customer-focused Pensions Administrator – Member Records and Requests to support the accurate administration of pension scheme records and the efficient handling of member enquiries and requests. This role is ideal for individuals who enjoy administrative work, maintaining confidential information, resolving queries, and delivering reliable customer service.

The successful candidate will be responsible for updating pension member records, processing routine administrative requests, responding to enquiries, maintaining accurate documentation, and ensuring that all tasks are completed in accordance with established procedures and applicable data protection requirements.

As part of the pension administration team, you will work closely with colleagues, internal departments, and relevant external stakeholders to ensure that member information remains accurate, complete, and up to date. You will help pension scheme members access the information they need while ensuring that requests are handled professionally, efficiently, and confidentially.

This position offers an opportunity to develop valuable skills in pension administration, financial services support, records management, and customer relationship management. Candidates with strong organisational skills and a willingness to learn are encouraged to apply.

• Create, update, review, and maintain pension member records in accordance with internal procedures.
• Verify member information, including names, contact details, membership references, and other relevant administrative data.
• Ensure that information entered into pension administration systems is accurate, consistent, and complete.
• Identify discrepancies, missing information, or duplicate records and take appropriate action to resolve them.
• Maintain electronic and physical records in an organised, secure, and easily accessible manner.
• Support periodic record reviews, data quality checks, and administrative audits.

• Receive, review, and process routine requests from pension scheme members.
• Respond to enquiries relating to member records, documentation, contact information, and general administrative procedures.
• Provide clear, professional, and courteous communication through approved channels, including email, telephone, and written correspondence.
• Explain administrative processes in simple language and direct complex pension questions to the appropriate specialist.
• Track outstanding requests and follow up when additional information or documentation is required.
• Ensure requests are handled within agreed service standards and escalates delays or unresolved issues when necessary.

• Prepare and issue standard letters, forms, confirmations, and other approved correspondence.
• Review submitted documents for completeness and consistency before updating member records.
• Maintain accurate records of communications, requests, decisions, and completed actions.
• Organise incoming documents and ensure they are assigned to the correct records or departments.
• Assist with document scanning, indexing, filing, and secure digital recordkeeping.

• Handle confidential pension and personal information responsibly.
• Follow company policies, access controls, data protection requirements, and information security procedures.
• Verify identity and authorisation in accordance with approved procedures before releasing protected information.
• Maintain a clear audit trail of record changes and member requests.
• Report suspected data errors, privacy incidents, and compliance concerns promptly to the appropriate supervisor.

• Collaborate with pension administrators, customer service colleagues, and other relevant departments.
• Support the team in managing workloads, meeting deadlines, and maintaining service quality.
• Assist with administrative reporting, request tracking, and routine performance monitoring.
• Identify opportunities to improve recordkeeping practices and streamline repetitive administrative tasks.
• Participate in training sessions and team meetings to remain informed about process updates.

• A high school qualification or equivalent is preferred; additional qualifications in business administration, finance, accounting, or office administration are advantageous.
• Strong written and verbal…