Program Monitor

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South Bay Workforce Investment Board, Inc. (SBWIB) administers workforce development programs on behalf of Los Angeles County, including Transitional Subsidized Employment (TSE) and GAIN programs. The Program Monitor serves as a key liaison between worksites, program participants, and LA County representatives to verify proper placement, resolve issues, and support participants in achieving long‑term employment outcomes. Through regular site visits, documentation review, and collaboration with partner agencies, the Program Monitor helps ensure the quality, accountability, compliance, and overall effectiveness of SBWIB‑administered workforce programs.

• Coordinate and maintain a monthly monitoring schedule by contacting designated worksites.
• Conduct site visits to meet with supervisors, address concerns, and provide necessary documentation or support.
• Perform routine daily worksite walk‑throughs to assess cleanliness, safety and suitability, submit improvement recommendations, and coordinate with the SBWIB Safety Team for follow‑up inspections if initial concerns are not resolved.
• Request and review site‑specific training manuals and confirm completion of sign‑in or acknowledgment forms.
• Review and explain the Supervisor Handbook with worksite supervisors, outlining program goals, policies, procedures and contractual expectations.
• Prepare detailed monitoring reports and submit them for review and inclusion in the Monthly Management Report.
• Audit participant files for completeness, accuracy and compliance with program guidelines, ensuring all required documentation is collected and signed per current protocols.
• Monitor participant progress using the LA County electronic database system, ensuring that digital records accurately reflect real‑time job placement activity.
• Issue Corrective Action Status Forms to GAIN Services Workers (GSWs) when database discrepancies are identified.
• Maintain and submit a monthly phone log related to the database system activity for program reporting purposes.
• Maintain and update LA County‑required directories monthly or as assigned.
• Update codes, components and provider statuses in the database per instructions from the Los Angeles County GAIN Regional Office; perform updates as needed.
• Interview participants to assess progress, job readiness, and overall engagement in the program; identify and address concerns or barriers related to their GAIN case or current placement.
• Confirm understanding of job responsibilities, including workplace expectations and safety procedures.
• Evaluate the appropriateness of their assignment and their motivation to transition into unsubsidized employment.
• Act as a liaison between participants, GSWs and One‑Stop/Work Source Center Case Managers to resolve any issues or complaints reported during interviews or site visits.
• Assist with Workers’ Compensation‑related calls and distribute claim forms to appropriate parties.
• Receive and document complaints from LA County, subcontracted worksites, participants and One‑Stop/Work Source Centers; follow up as assigned.
• Investigate complaints by conducting interviews, gathering relevant data and preparing reports for management review.
• Keep the GAIN Director informed of complaint statuses and provide timely follow‑up as directed.
• Maintain and update the centralized complaint log, as assigned.
• Provide backup phone and administrative coverage; perform other related duties as needed.
• Assist in the training of newly hired monitoring staff, if assigned.
• Submit monthly mileage reimbursement requests, if applicable.

• Bachelor’s degree from an accredited college or university in Business Administration, Public Policy, Public Administration, or a related field.
• Minimum of three (3) years of experience performing similar functions within a public agency or private organization.
• Knowledge of workforce development, job training or social service programs.
• Demonstrated ability to conduct field monitoring, assess compliance and support…