Operations Engineer; Starlink

Overview

Space

X was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today Space

X is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

OPERATIONS ENGINEER (STARLINK GROWTH)

One of the most ambitious missions that Space

X has undertaken to date, Starlink is leveraging our experience in building rockets and spacecraft to deploy the world s most advanced broadband internet system and largest satellite constellation to provide fast, reliable internet to millions of users worldwide, connect humanity, and fund Mars colonization.

Starlink s Growth Business Operations team combines traditional planning and analysis with broader business decision-making and strategy, directly supporting Space

X s leadership. Growth Business Operations is embedded in daily operations, supporting both near-term execution and long-term planning. Team members are expected to analyze data and provide recommendations and to lead cross-functional decision-making and implementation of the recommendations. Starlink Growth Business Operations is lean and dynamic, comprised of three subgroups: S&OP (Sales & Operations Planning), Customer Retention, and Analytics. We encourage rotation across subgroups for high performers.

• Lead initiatives to improve Starlink customer experience and products through technical analysis, cross-functional prioritization, and implementation
• Identify engineering and product defects in Starlink user experience; drive operational improvements to resolve
• Use end-user metrics to uncover drivers of key performance indicators such as customer lifetime value; drive improvements globally and across all hardware and services
• Develop, operationalize, and action on predictive models, identifying customer retention issues and opportunities as well as scoping and implementing changes (e.g., customer outreach campaigns and treatment, automation)
• Collaborate across departments (e.g., engineering, customer support, finance, legal, supply chain) to ensure data integrity and accurate reporting
• Design and execute A/B tests to validate engagement and customer retention improvements
• Provide leadership updates on performance, risks, and opportunities using quantitative and qualitative data
• Document and train on customer retention dashboards and tools; assist with troubleshooting

• Bachelor s degree in engineering, mathematics, computer science, data science, physics, or other quantitative field
• 1+ years of experience in engineering, manufacturing, product management, operations, consulting, entrepreneurship, or venture capital
• 1+ years of experience in Python, SQL, programming, or industrial project management

• Evidence of exceptional ability, especially within an ambiguous environment
• Quantitative dual degree in engineering field and economics or business field and/or equivalent professional experience
• Demonstrated success driving tangible impact/influencing within a broader organization
• Excellent analytical skills (e.g., Python, SQL, R, Tableau, Power BI, Power Query, Looker, Microsoft Office applications, Excel modeling, database structures, or similar data manipulation tools)
• Strong written and verbal communication skills, particularly with senior business leaders
• Extreme sense of urgency and ownership
• Bias toward action and automation
• Strong interpersonal skills (examples: leading a student organization or working successfully in teams)
• Strong analytical and problem-solving skills with attention to detail
• Ability to work cross-functionally with different groups and teams
• Ability to work effectively in a dynamic environment with changing needs and requirements
• Ability to work independently and in a team, take initiative, and communicate effectively

• Must be available to work extended hours and weekends as needed
• Willingness to travel to customer sites, other Space
  
  X locations, and events as needed

Pay range:

Operations Engineer/Level I: $95,000.00 - $/per year

Operations Engineer/Level…