Medical Receptionist

Join to apply for the Medical Receptionist role at Los Angeles Center for Ear, Nose, Throat and Allergy

Los Angeles Center of Nose, Throat, and Allergy (LA CENTA) is dedicated to providing university‑caliber subspecialty care in the community setting. Founded on the principle of availability, we strive to improve the quality of community healthcare in Los Angeles and beyond, and aim to change the way healthcare is delivered and perceived.

Medical receptionists are the face of the organization. As the first point of contact, you will set LA CENTA’s first impression and ensure patients feel welcomed and supported throughout their visit.

• Welcomes and greets patients and visitors, both in person and by telephone, answering or referring inquiries.
• Verifies insurance/eligibility information and ensures appropriate forms are signed and dated.
• Verifies patient demographics and insurance information when scheduling appointments.
• Communicates to patients when a physician is running behind schedule.
• Optimizes patients’ satisfaction, physician time, and treatment room utilization by notifying back‑office staff when patients have arrived.
• Prepares lab requisition forms as requested by physicians.
• Scans radiology and lab requisitions to patient files.
• Records outcomes of reminder calls made to patients scheduled for procedures, radiology, labs, and in‑office appointments in Advanced
  
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• Keeps patient appointments on schedule by reviewing service delivery and notifying the Office Manager of delays.
• Comforts patients by anticipating anxieties, answering questions, and maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by recording and updating personal and financial information.
• Responds to emergencies and helps patients in distress.
• Maintains confidentiality of personal and financial information in accordance with HIPAA.
• Maintains operations by following policies and procedures and reporting needed changes.
• Contributes to team efforts by accomplishing related results as needed.
• Assists in creating new patient welcome packets.
• Performs other duties as assigned.

• HS Diploma / GED required.
• At least one year of front‑desk reception experience in a medical setting.
• Experience in an Ear, Nose, Throat & Allergy specialty clinic preferred.
• Fluent in both English and Spanish; bilingual required.
• General knowledge of HIPAA.
• Ability to travel within Los Angeles‑based clinics.
• Computer literate; able to type at least 40 WPM.

• Sit for long periods.
• Use hands and fingers in repetitive motions daily.
• Lift, push, or pull up to 20 lbs. periodically.
• Travel to clinic locations or sites as needed.
• Reasonable accommodations may be made for individuals with disabilities.

We offer 100% employer‑paid medical HMO plan, voluntary dental, and voluntary vision insurance. Additional perks include employee highlight incentives, paid time off, and opportunities for career development.

LA CENTA is committed to a policy of equal employment opportunities for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.

LA CENTA does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.