Front Office Support

Job Description

Company:
Glass America

Glass America is a respected leader in the auto glass industry. As a Customer Service Rep / Admin Support, you will be a key member of the shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out.

• 80 hours of accrued paid time off annually.
• 80 hours of paid parental leave.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance.
• 401(k) Retirement Plan with company match.
• Employer‑paid Short‑Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Free prescription or non‑prescription safety glasses each year.
• Career development and progression opportunities.
• Be part of a company that does business in 38 states and continues to grow!

• Professionally handle customer interactions and general inquiries, both in person and over the phone.
• Have a sense of urgency when filing insurance claims with and/or without customers on the line.
• Maintain regular communication with all other CSRs and Management.
• Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
• Follow our step‑by‑step process to file insurance claims, order OEM glass, and receive necessary approvals from insurance companies.
• When needed, pivot to provide additional assistance to the dispatch/CSR team.
• Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.
• Comfortable in a customer facing, front‑line role.
• Reliable and dependable hard worker with a positive demeanor.
• High aptitude for technology with strong typing and data entry skills.
• Process‑driven with the understanding of how to manage claim spreadsheets.

Glass America is an Equal Opportunity Employer.

Bi‑Lingual Preferred (English and Spanish)

Hourly Rate Range is $18-28 per hour depending on previous experience, skill set, etc.

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.