Eligibility Worker; Public Benefit Specialist Bilingual English

Initial Posting Date: 01/06/2026

Final date to receive applications: 01/21/2026

Agency: Department of Human Services

Salary Range:

Position Type: Employee

Position Title: Benefit & Eligibility Worker (Public Benefit Specialist) Bilingual English & Spanish Preferred

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

This position will receive a 2.5% Cost-of-Living Adjustment (COLA), which is not reflected in the salary listed in this posting. The increase will be effective February 1, 2026, and will be reflected in paychecks beginning March 1, 2026.

Are you fluent in English and Spanish? Our diverse communities' benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill.

Opportunity awaits! Imagine being a guiding light for those in need. You have an opportunity to embrace diversity, equity, inclusion, and respect as you build trust during difficult moments. Make a difference in people's lives while nurturing your career.

As a Benefit & Eligibility Worker, you will:

• Perform eligibility determinations, redeterminations, and periodic reviews.
• Conduct interviews with applicants applying for benefits.
• Communicate eligibility decisions to applicants.
• Provide person-centered services with a trauma-informed approach to identify needs.
• Be responsible for accurate and timely eligibility determinations across the state.
• Create a work environment where everyone feels welcomed, appreciated and valued.
• Participate in professional development opportunities and ongoing education of cultural awareness.

• One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR
• Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An equivalent combination of education, training, and experience relative to the class concept.

We are looking for candidates with:

• Experience actively listening to clients and asking clarifying and open-ended questions to gather complete and relevant information.
• Experience applying critical thinking and sound judgment to make informed decisions using available data and resources.
• Experience using written and oral communication to share information clearly and effectively with diverse audiences.
• Experience organizing tasks and managing time effectively to meet established deadlines.
• Experience using technology tools to accurately input, retrieve, and manage client information.

Preference will be given to candidates that are bilingual in Spanish and English.

• This is an in-person position, duties will be conducted in an office setting.
• Employee’s work schedule will be Monday - Friday from 8 am - 5 pm PT.
• Occasional, compensated overtime may be required or voluntary, including evening and weekend work.
• May work with individuals experiencing trauma or crisis. Some individuals may have challenges managing their emotions.
• May encounter situations requiring quick decision-making to ensure the safety of oneself or others.
• You will communicate with Oregon residents frequently over the phone and in-person.
• Requires substantial time spent stationary while operating a computer.

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Your application materials are used to determine your starting salary range. Please ensure that all education and experience you would like considered are included in your application materials.
  
  Note:
  
  Your resume and cover letter may be uploaded in the Resume/CV field on the online application. You can attach multiple files in this area at once.
• The State of Oregon does not request or need your age, date of birth, attendance or graduation dates from an educational institution during the application process. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.
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