Commercial Team Manager

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever‑changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem.

We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Swift is hiring a Key Account Team Lead for the NAM (North America) Business Development team. This role will sit within New York City and provide a hybrid work environment. An integral part of this effort is to find someone who has the passion and desire to drive deep engagement with our community. This position reports to the Head of North America.

The individual will be focused on building client relationships, driving a vision around strategic initiatives, and driving adoption throughout the portfolio.

As a bank‑owned cooperative, our approach is to consult. We are looking for team members who bring their experience and passion wherever they go and infuse these aspects into their work. They have a strong sense of purpose, and their first instinct is to collaborate. They are passionate about the payments industry and technology, are meticulous, and want to cultivate their career in Business Development.

They are convinced that payments and technology have an important role to play in the world.

Key Responsibilities — Team Manager, Swift Solutions & Client Success

• Lead and empower your account management team
  Manage a team of account managers who act as trusted advisors to clients across core Swift topics. Provide coaching and oversight so the team can manage the end‑to‑end client relationship—from strategic initiatives through day‑to‑day projects and escalations. Coordinate with other divisions, departments, and team leads to deliver a seamless, integrated service experience for assigned customers.
• Ensure strategic account management and planning
  Instill discipline and structure in how your team handles their portfolio: ensure they develop comprehensive account plans, stakeholder maps, and engagement strategies aligned to each customer’s strategic goals and priorities.
• Drive business growth and market presence
  Represent Swift at regional conferences, forums, and industry meetings, promoting products and solutions to expand uptake and brand access. Serve as a visible ambassador for the organization in the marketplace.
• Spot opportunities, deepen relationships, deliver results
  Identify customer needs and emerging market opportunities. Cultivate and maintain strong, long‑term relationships—particularly within large accounts and market infrastructures—to drive revenue growth and business expansion.
• Be the client advocate internally
  Act as the voice of clients within your organization. Share market insights, customer feedback, product issues, and trends with internal stakeholders. Use this information to influence product development, service improvements, and strategic direction.
• Guide on core domain areas
  Lead your team in managing and advising on key topics such as ISO 20022 migration, client connectivity (APIs, cloud platforms, ERP integration), correspondent banking, digital assets, CBDCs, and related innovations and challenges.

Steers strategic decision‑making & execution: Evaluates complex issues, trade‑offs, and risks to define optimal courses of action. Guides the team to execute initiatives effectively, ensures…