Front Desk Associate

Company Description Farm Bureau Insurance Company of Idaho was founded in 1947 by Idaho farmers and ranchers who valued hard work, perseverance, and integrity. The company remains rooted in Idaho, focused on protecting the state’s families, communities, and businesses. Its culture of caring is reflected in long-standing commitments to sponsor ships, volunteerism, local investments, and public service. With over 70 years of experience serving the Gem State, Farm Bureau Insurance emphasizes local knowledge and strong relationships.

The organization offers a stable, values-driven environment for team members who want to support Idaho residents.

Role Description The Front Desk Associate is a full-time, on-site role located in Dalton Gardens,  position is responsible for greeting visitors, answering and directing phone calls, and serving as the first point of contact for clients and partners. Daily tasks include managing appointments, handling mail and maintaining reception and lobby areas, and providing general administrative support such as data entry and handling documents.

The role also involves assisting customers with basic insurance inquiries, directing them to appropriate staff members, and ensuring a professional, welcoming experience. The Front Desk Associate collaborates closely with office staff to support efficient operations and consistent, high-quality customer service.

Qualifications

• Candidates should possess strong customer service and communication skills.
• Candidates should possess phone etiquette and receptionist duties experience.
• Candidates should possess computer literacy and basic office software proficiency.
• Attention to detail, reliability, and ability to manage multiple tasks in a busy office environment.
• Professional demeanor, positive attitude, and commitment to serving customers and colleagues.
• Prior front desk, administrative, or insurance office experience is preferred but not required.
• High school diploma or equivalent; additional training in office administration is a plus.