TSCDA - Retail Associate

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• Base Pay $17.13 - $19.00 / Hour
• Job Category RETAIL/Sales, Customer Service, Cashiering
• Industry Non-Profit/Charitable Orginations, Thrift/Secondhand Retail, Resale
• Employee Type Non-Exempt

Do you want your workday to make a lasting difference? At UGM Thrift Stores, every donation displayed, every item sold, and every customer welcomed helps support a Christ-centered ministry serving people in need throughout our community. As a Retail Associate, you’ll be part of a purpose-driven team that transforms generously donated goods into hope, dignity, and practical help for neighbors experiencing homelessness and hardship.

If you have a servant's heart, enjoy assisting customers, and want to use your gifts in a mission-minded environment, we invite you to consider joining our team.

UGM considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of UGM have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values. Additionally, employees must be willing to lead and/or participate in Bible study, prayer, devotions and sharing the Gospel.

UGM Thrift Stores specialize in reselling, reusing, and recycling slightly used donated clothing, furniture, and household items. The Retail Associate works under the direction of the Retail Manager in carrying out all retail operations in the store, including, but not limited to, creating a Christ-centered environment, register operations, customer service, store appearance and displays, and employee interactions.

• Assist the Retail Management team in the building of the team, by being an example of "revealing Christ" to all staff, donors, and customers.
• Provide a friendly and joyful welcoming to all customers when they enter the store and throughout their shopping experience.
• Assist the Retail Management team in register transactions including handling of cash and credit card payments and any non-cash purchases, in order to ensure the accuracy and security of all transactions.
• Work with the Retail Management team to establish and maintain customer service standards in order to ensure compliance with the company mission statement and to provide a pleasant shopping experience for each customer.
• Communicate, daily, all events related to customer service issues or problems, register mistakes, employee issues or accidents, and general store operations to the manager, in order to ensure all issues are handled properly and in accordance with company policies and procedures.
• Attend as required, or requested, all training events provided by the company and all store meetings as scheduled by the manager in order to keep current on any policy changes, new procedures, and other information essential to performing the job.

• Work with store staff in maintaining the physical appearance of the store on every shift, including, but not limited to: communicating and restocking of janitorial and restroom supplies, removing safety hazards, picking up store merchandise and restoring to proper place, cleaning parking lot, sidewalks, windows and doors, store floors, break room(s), restrooms and other public areas, to ensure the safety and health of customers and employees.
• Maintain and clean out fitting rooms on a regular basis.
• Assist store staff, in stocking store shelves and clothing racks, in order to provide customers with maximum shopping opportunities.
• Under the direction of the Retail Management team, assist store staff, as needed, to set up or change store displays in order to provide a pleasant shopping environment and to entice…