Chinese-Speaking Business Administrator

The job holder is expected to provide a comprehensive administration service to Hikvision UK to ensure products as represented by customer orders and sales are delivered in a timely fashion to meet requirements; and to oversee the movement of products throughout the operation, maintaining excellent stock integrity; to support the manager with any other aspects of running the business, as requested.

Job Description

Responsibilities

Sales Orders Management

• Maintain customer Price Lists and product prices.
• Liaise with Purchase and Logistics to ensure product availability, to meet demand.
• Manage change implementation effectively to minimize the risk of obsolescence.
• Process customer Sales Orders and prepare shipment/export documentation.
• Deal quickly with any problems that may delay sales, and liaise with relevant departments.
• Participate in the management of the CRM process.

Logistics Management

• Processing accurate Import and Export documentation to ensure the smooth flow of products in / out of the UK.
• Liaise with Logistics providers and shipping departments to ensure accurate, timely shipments from suppliers and to customers.

Others

• Support Operations Director r in any other tasks to achieve smooth operation of the business.
• Liaise and attend meetings with other company employees, as necessary to perform duties and aid business and organisational development.
• Attend training to develop relevant knowledge and skills.
• Participate in the monthly review and other meetings where requested to provide input.

Required Skills:

• Professional knowledge of SAP or ERP software
• Strong Excel skills.
• Excellent verbal and written communication skills in English and Mandarin
• Working knowledge of Customer Service and logistics management.
• Good analytical skills.
• Able to multitask and prioritise workload.
• Ability to communicate effectively at all levels of the business.
• Have customer service and continuous improvement mindset
• Excellent attention to detail.
• Flexible/adaptable – able to cope with change.
• Capable of working under pressure.
• Self-motivated with a strong record of results.