Air import customer service clerk

An exciting opportunity has arisen for an experienced Import Customer Service Coordinator to join a busy and growing freight forwarding operation based in Hayes, near Heathrow.

Monday to Friday pm

This role is ideal for someone with previous airfreight import experience who enjoys providing exceptional customer service, managing shipments from start to finish, and building strong relationships with clients and overseas partners.

You will be responsible for ensuring import shipments are handled efficiently, compliantly, and delivered to the highest service standards.

• Manage airfreight import shipments from origin through to final delivery.
• Act as the main point of contact for customers, providing shipment updates and resolving queries.
• Liaise with overseas agents, airlines, hauliers, and internal departments to ensure smooth movement of freight.
• Monitor shipment progress and proactively resolve any operational issues.
• Handle customer service enquiries and maintain excellent client relationships.
• Ensure customs and compliance requirements are met accurately and within deadlines.
• Prepare and review shipping documentation.
• Assist with quotations and pricing requests.
• Support invoicing processes by checking job files for accuracy and profitability.
• Maintain accurate records and update internal systems accordingly.

• Previous experience within airfreight imports is essential.
• Good understanding of customs procedures and import documentation.
• Experience completing or supporting customs entries.
• Knowledge of cross-trade shipments would be advantageous.
• Strong customer service and relationship management skills.
• Excellent communication skills, both written and verbal.
• Highly organised with strong attention to detail.
• Ability to prioritise workloads and work effectively under pressure.
• Competent user of Microsoft Office, including Outlook, Word and Excel.
• Experience using freight forwarding systems would be beneficial.

• Competitive salary package.
• Monday to Friday working hours.
• Opportunity to join a well-established and reputable freight forwarding business.
• Supportive team environment with ongoing development opportunities.
• Career progression within a growing organisation.