Customer Service Assistant SPAR

About Appleby Westward

Appleby Westward is the SPAR Wholesaler and Retailer covering the West of England. Our retail distribution centre and support offices are based in Saltash, Cornwall, where we employ around 2,000 colleagues who support our wholesale distribution operations for both our independent retail estate and company‑owned retail stores, as well as work within our SPAR network. Our SPAR retail stores are the leading convenience brand, operating in communities from Chichester in the east, to Land’s End in the west, and to Bristol and Salisbury in the north.

In addition to offering convenience goods, groceries, chilled foods, and food‑to‑go, we also provide essential local services at selected locations, including Post Office services, lottery, and online collection and delivery services. We have pride in serving our communities and strive to provide an efficient, quality customer service for all our customers. We also play a big role in local charity and community support and are active in fundraising for local organisations and our main charity partner Marie Curie.

Nestled along the stunning Cornish coastline, Hayle is a charming seaside town famed for its breath‑taking beaches, rich industrial history, and vibrant community spirit. Whether you’re exploring the picturesque Hayle Estuary, a haven for wildlife, or meandering through the bustling streets lined with quaint shops and eateries, this coastal gem offers a delightful mix of natural beauty and warm local hospitality.

It’s the perfect spot to unwind and soak up the magic of Cornwall’s idyllic landscape. It’s a convenient and welcoming place for the community to shop, with a focus on great value and customer satisfaction.

This is not just a job in a shop, it’s a retail career with training, learning and apprenticeship opportunities that are endless.

• Warm Welcomes: Customer service with pride – greet customers with a smile, provide excellent service, and go the extra mile for our community.
• Store Standards: Play a vital role in ensuring everything runs smoothly.
• Customer Satisfaction: Use product knowledge, stay updated with promotions, and create eye‑catching displays to delight customers.
• Transaction Accuracy: Pay attention to detail so all sales transactions are processed accurately and efficiently, including cash up at tills, and ensure company monies are secure at all times.
• Stock Management: Take ownership of receiving, replenishing, and displaying stock.
• Cleanliness: Maintain a clean and tidy store environment at all times.
• Legal Compliance and Food Quality: Receive fully training to ensure product quality and compliance with labelling and allergen regulations.
• Age‑Related Sales: Ensure personal compliance with age‑related sales regulations and Think 25 guidance.
• Health and Safety: Understand and follow all health and safety guidelines to ensure the safety of colleagues and customers.

• 10% discount on all in‑store purchases – because you deserve to save while you shop.
• 5.6 weeks per year (calculated on a pro‑rata basis) to relax and unwind.
• Employee Assistance Programme:
  Access to Grocery Aid for support with any challenges you might face.
• Company Pension Scheme:
  Available after just 3 months of service, helping you plan for a secure future.
• Career Progression Opportunities:
  From apprenticeships to tailored learning journeys, we’re committed to helping store colleagues grow and potentially become store managers over time.

If you have a passion for customer service, enjoy working in the community, and can demonstrate how you will contribute to our retail team, apply below and start your journey with us. Together, let’s create a welcoming, efficient, and safe shopping experience for everyone!