Crisis Support Specialist

Job Details

Position:
Crisis Support Specialist

Location:

Hays, Kansas

Pay: $17.61 per hour + shift differentials | $325 sign‑on bonus

Job Type: Full‑time;
In‑person

Schedule Options: 3 pm‑11 pm or 11 pm‑7 am, rotating weekly with alternating weekends and holidays

Tentative

Start Date:

April 7, 2026

Final date to receive applications:
Friday, February 6 2026 at 7:00 am CDT

Be a part of history. High Plains Mental Health Center is expanding its crisis services, and we want you to join our crisis team. As a Crisis Support Specialist, you’ll be the backbone of day‑to‑day operations, ensuring smooth, safe, and compassionate service delivery.

You’ll work closely with clinicians, therapists, and crisis responders to provide direct support to patients. If you’re ready for a rewarding opportunity and want to be supported by an organization that stands by its mission of being Here for You, this is your chance.

• Answer phones and triage calls. Welcome and support individuals in crisis with empathy and professionalism.
• Monitor the Mobile Crisis Response (MCR) team in accordance with safety and communication protocols.
• Monitor the MCR team’s location and safety while they are in the community.
• Assist with patient admissions, including basic triage documentation and release forms.
• Manage schedules: new appointments, rescheduling, cancellations, and back filling time slots.
• Facilitate communication between staff, clients, and external providers.
• Maintain and organize patient records: scanning, indexing, securely filing, etc.
• Support the patient discharge process to ensure proper continuity of care.
• Follow strict confidentiality and safety guidelines.
• Participate in ongoing training, including de‑escalation, trauma‑informed care, and emergency response.

• Competitive Pay: $17.61 per hour + shift differentials
• Comprehensive Benefits Package:
  Health, Dental & Vision Insurance;
  Life Insurance;
  Paid Time Off & Extended Illness Time; 403(b) Plan; KPERS Retirement Plan;
  Supplemental Benefits; HSA & FSA.
• Holiday pay: 8 hours holiday pay in addition to any hours worked. The Center recognizes 7 holidays.
• Scholarship, work‑study, and internship opportunities for employees.
• $325 Sign‑On Bonus.
• And more.

• Must be at least 18 years old.
• High school diploma or GED required; education in healthcare, psychology, or human services is a big plus.
• Proficiency with technology, including basic computer skills, printers, scanners, and multi‑line phones.
• Strong interpersonal skills with a calm, professional demeanor in high‑pressure environments.
• Physically and mentally capable of managing crisis situations and emergency response scenarios.
• Must pass required background checks (KBI and KDADS).
• Must comply with TB testing and health screening protocols.
• Must submit medical clearance confirming fitness to perform job duties or note accommodations if needed.
• Must pass a pre‑employment drug screening.