Computer Repair & Technology Specialist

Position

Computer Repair & Technology Specialist (Sales + Support)

The Computer Repair & Technology Specialist serves clients by delivering outstanding customer service while diagnosing, troubleshooting, and resolving technology issues. This role requires a balance of technical aptitude and sales-minded thinking, with the ability to clearly communicate solutions and recommendations to non-technical clients. Candidates should be comfortable working on computers, tablets, and mobile phones—or have a strong willingness to learn. Foundational technical skills are required;

advanced skills will be trained for the right candidate.

• Deliver exceptional in-store, phone, and remote customer support
• Assist clients with hardware, software, service plans, and technology solutions
• Educate clients on repair options, upgrades, replacements, and ongoing support services
• Provide clear quotes for repairs or replacements and follow up with clients for approval
• Notify clients when repairs or services are completed
• Actively participate in sales activities, including add-on services and support plans

• Assist in the day-to-day operations of both the Sales and Service departments
• Diagnose, troubleshoot, and resolve issues related to:
• Desktop and laptop computers
• Tablets and mobile phones
• Hardware, software, and basic networking
• Provide software support for Microsoft Windows, Apple macOS, iOS, and commonly used applications
• Troubleshoot problems using network and remote connectivity tools
• Implement and follow service policies and procedures
• Ensure all service tickets are completed accurately, thoroughly, and efficiently
• Maintain detailed documentation, notes, and records for each job

• Minimum of 1 year of technical support experience or equivalent education/training
• Foundational knowledge of Windows 10 and 11, Apple macOS, and iOS
• Comfort working with computer hardware; willingness to learn tablets and mobile phone repair
• Ability to learn new tools, systems, and repair processes quickly

• Strong customer service mindset with the ability to build trust and rapport
• Ability to listen carefully and explain technical solutions in plain language
• Sales-oriented attitude with comfort recommending solutions and services
• Excellent verbal and written communication skills
• Organized, detail-oriented, and self-motivated
• Ability to manage multiple tasks and priorities simultaneously
• Strong problem-solving skills and ability to meet reasonable deadlines
• Team-oriented with a desire to contribute to a positive work environment
• Commitment to professional growth and ongoing learning
• Ability to maintain communication with clients through job completion
• Paid Single Health Insurance
• Matching Contribution 401K

Entry level

Full-time

Information Technology

IT Services and IT Consulting