Match Support Specialist

Job Overview

Match Support Specialist (MSS) builds relationships with program participants to ensure quality support for matches. MSS provides coaching, encouragement, and advice via phone, email, and in person. Relationship building is at the heart of the role.

Location: Hays, KS 67601
Position Type: Full Time
Education Level: 4 Year Degree
Salary Range: $38,000 - $40,000/year
Job Category: Nonprofit - Social Services

• Conduct match meetings, contacts, supervision, and closures within the organizational guidelines.
• Assess match relationships focusing on child safety, privacy, and positive youth development. Identify, address, and resolve real problems early.
• Maintain organized match files in the agency database and provide weekly and monthly reports to supervisor.
• Participate in program activities, represent KSBBBS at meetings and events, and make timely referrals to appropriate agencies.
• Perform home visits, interview youth and parents/guardians, complete needs assessments and intakes on Little Brother/Little Sister applicants.
• Screen applicants for Bigs; screen volunteers with background checks; interview potential Bigs; compile interview information; conduct file showings and consolidate contacts.

• Bachelor’s degree required.
• Valid driver’s license required. Auto insurance and employee listed as vehicle operator.
• Exceptional interpersonal relations and strong verbal and written skills.
• Previous customer service experience preferred; experience with populations facing adversity a plus.
• Knowledge of Microsoft Office and database programs/Salesforce preferred.
• Strong time management, organizational, and multitasking skills.
• Fluency in Spanish a plus.

• Patience and confident calming presence.
• Ability to forge trusted relationships with adults of all backgrounds.
• Attentiveness, clear communication, and the ability to read beyond spoken word.
• Ability to handle stressful situations and follow up promptly.
• Goal oriented with desire to grow professionally.

• Receptive to direction, feedback, and guidance.
• Shares own needs, wants, and perspectives positively.
• Appreciates and values individual differences.
• Engaged and active listening so others feel heard and understood.
• Encourages collaboration and input from others.
• Takes initiative and receives feedback.
• Delegates appropriately and lets people do their work.
• Learns from personal mistakes and grows.
• Flexible problem-solver and adapts approach to be most effective.
• Follows and encourages others to follow policies, procedures, and behavior norms.
• Focuses on own job responsibilities, not others’ actions.
• Maintains healthy boundaries and does not participate in negative talk.
• Willing to cross-train and cover for others as needed.

• Results‑only work environment with goal documentation.
• Routine and flexible office environment; can work away from office and beyond regular schedules.
• Moderate independent travel.

KSBBBS is an Equal Opportunity Employer and does not discriminate based on gender, age, income, race, color, national origin, ethnicity, religion, sex, gender expression, sexual orientation, disability, veteran, or marital/family status.