Parking Coordinator - Administrative Support Coordinator; ASC

Overview

Cal State East Bay seeks a Parking Coordinator reporting to the Director of Parking & Transportation Services. The position independently manages day-to-day operational, financial, and administrative functions for campus parking services, oversees student enforcement staff, coordinates permit and citation operations, manages event parking logistics, and provides customer service to faculty, staff, students, and visitors. The incumbent ensures compliance with CSU and state regulations and contributes to budgetary and program planning to support the efficient operation of Parking & Transportation Services.

Salary and Benefits

The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $3,864.00 per month to $4,968.00 per month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick leave, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

• Parking Program Coordinator:
  Manage daily parking operations, including inquiries, permits, citations, billing, and reconciliations.
• Oversee permit issuance and reconciliation across online and retail channels.
• Administer citation processing, reviews, hearings, and collections in accordance with CSU policy and the California Vehicle Code.
• Coordinate event and departmental parking, ensuring signage, staffing, and compliance with policies.
• Maintain parking technology and equipment; coordinate repairs, vendor communication, and preventive maintenance.
• Serve as liaison with Parking Management Bureau and Chancellor’s Office on enforcement, reporting, and annual inventory.
• Maintain the Parking & Transportation website and update campus parking regulations and information.
• Prepare financial reports, deposits, invoices, and collection activities for permits and citations.
• Conduct parking surveys, analyze data, and provide recommendations for policy or operational improvements.

• Provide Lead Work Direction:
  Recruit, hire, train, and provide lead work direction to 12–15 student assistants (and 1–2 student leads).
• Develop and maintain training programs, manuals, and procedures.
• Schedule and evaluate student staff and share feedback with the appropriate administrator to ensure consistent enforcement and customer service.
• Provide direction and oversight for event parking operations and limited field enforcement as needed.

• Customer Service & Campus Support:
  Respond to escalated customer inquiries regarding permits, citations, and parking policies.
• Coordinate with campus departments, committees, and external groups to ensure adequate parking for events and daily operations.
• Foster positive campus and community relations regarding parking services.

• Compliance:
  Serve as a Campus Security Authority (CSA) under the Clery Act, reporting allegations of crimes to University Police and completing required training.
• Assist with budget planning, reporting, and operational assessments.

• Fully functional knowledge of standard office procedures and practices.
• Ability to understand and operate in a variety of organizational structures.
• Thorough knowledge of English grammar, spelling, and punctuation and ability to clearly communicate orally and in writing.
• Knowledge of business mathematics beyond basic arithmetic.
• Ability to use and quickly learn new office support technology systems and software packages.
• Normally obtained through a high school program, technical/vocational program, or equivalents combined with several years of related office work experience.

• Bachelor’s degree from an accredited college or university.
• Minimum of 3 years in a university, transportation, parking, or related administrative setting, including supervisory experience.
• Strong customer service, communication, and interpersonal skills.
• Knowledge of CSU infrastructure,…