Recreation Specialist II - Customer Service

Job Details

Level: Experienced

Job Location: Hayward Area Recreation District - Hayward, CA 94541

Position Type: Hourly

Education Level: None

Salary Range: $21.61 - $29.17 Hourly

Job Shift: Day

Job Category: Recreation

Do you enjoy working with people? Do you pride yourself in providing good customer service? H.A.R.D. is currently hiring multiple Recreation Specialist II's to join our Customer Service Team! Help improve the lives of our community members by connecting them with local parks and recreation opportunities within our District.

The Hayward Area Recreation and Park District, known locally as “H.A.R.D.,” is an independent special use district created to provide park and recreation services for over 309,000 residents. Our boundaries encompass a 100 square‑mile area, which includes the City of Hayward and the unincorporated communities of Castro Valley, San Lorenzo, Ashland, Cherryland and Fairview and Hayward Acres. The District operates over 135 parks and facilities.

Our mission is to enrich the quality of life for our community by providing a variety of recreation activities, parks, and facilities that promote health and wellness, learning, and fun.

As a Recreation Specialist II, you will be responsible for providing excellent customer service to instructors, volunteers, and customers, managing daily clerical tasks, collecting data and statistics for reports, and responding to inquiries from outside agencies and the community. You will need to be able to multitask and switch between different tasks throughout the day. The ideal candidate will be detail‑oriented, enthusiastic, adaptable, and able to work well both in a team and independently.

Previous experience in customer service and clerical roles is preferred. Bilingual in English and Spanish is highly desired.

Here are the details about the positions:

• Available positions: 5
• Hourly Rate: $21.61/hour - $29.17/hour
• Work Location: Multiple locations across the District
• Work Schedule: Up to 20‑hours/week, Mondays – Fridays
• Typical
  
  Work Hours:
  
  Between 9:00 AM – 5:00 PM
• Position Type: Part‑Time, Year‑round, Hourly, Non‑Exempt
• Anticipated
  
  Start Date:
  
  ASAP
• Hours not to exceed: 960 hours per fiscal year (July 1 – June 30)

Applications will be reviewed as they are received. This posting may close at any time.

Under direction, performs difficult, complex and specialized recreation program work; oversees recreational programs for specific age groups and interests; develops recreation program/course content; conducts classes and trains subordinates within a specialized service area including, but not limited to: officiating;
Class B driving; unique instructional classes or workshops; security; special projects, and/or graphic design; performs special project and graphic design work; and performs related work as required.

This is a highly specialized class that is separate from the Program Aide class. Incumbents in this class typically perform complex and difficult work within one or more specific program areas.

• Plans, organizes and conducts classes in specialty fields for groups of various ages and interests; develops course content and designs course materials
• Serves as a subject matter expert and trains subordinates within a specialty field
• Stimulates interest and appreciation for the specialty field
• Maintains and operates specialized equipment; procures supplies for classes
• Provides technical guidance to students by demonstrating methods and conducting training in an area of specialty
• Maintains control of classes or groups
• Addresses participant complaints; communicates with parents and/or participants regarding the complaint; takes action to resolve the complaint based on policy and procedure and within limits of authority
• Maintains records of participation and collects participant fees
• Implements and monitors District procedures regarding the safety of participants
• Performs administrative duties such as attending staff meetings, preparing reports, and monitoring expenditures; administers program…